Dispatcher & CSR

Benefits:

Competitive salary
Opportunity for advancement
Training & development
Tuition assistance

Job description:

Who We Are
TJ's Chimney Service & Fireplaces is on the lookout for individuals to join our growing team! Elevate your career with a position that develops skill, improves the safety of others and turns dreams into fireplace masterpieces. Have you been burnt by your past job? TJ's Chimney Service builds better chimneys, memories, and people. As a teammate of TJ's, you become part of the \"family\" and not just another \"cog in the wheel\".

Our Values

Help Others Succeed
Take Ownership
Positive Attitude
Never Stop Learning
Excellence in All We Do

Job Summary
First and foremost, your role as a Dispatcher / Customer Service Representative is vital to the company's success. You are the first chance to make an impactful impression on our customers. Benefits/Perks

Benefits: Health insurance per diems
Great Work/Life Balance: No required overtime
Time Off: Paid holidays and accruable vacation
Flexible work schedule: Can accommodate midweek appointments
Paid New Hire Training
Learn a New Trade: Develop skills within the industry
Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
Small Business: Local business with an owner who works alongside the team each day
Mentorship Opportunities: Ongoing training and career development

Responsibilities

Promptly answer incoming phone calls and scheduling jobs in Service Titan dispatching software
Posting completed work to QuickBooks Online
Caringly assist callers with their needs
Effectively communicate via LiveChat, Email, and other forms of electronic communications
Accurately schedule service & repair appointments based on service area and scope of work
Actively communicate with the Dispatch Team regarding availability and skill sets
Assist other team members as needed to accomplish shared goals
Assist customers in the Showroom as needed
Assist with daily office operations

Qualifications