Dispatcher - Customer Service

• Coordinates and schedules shipments, deliveries, and pick-ups with customers and drivers
• Communicates with customers via phone, email, or messaging platforms to address service requests, complaints, and inquiries
• Monitors real-time location of drivers and vehicles to ensure timely deliveries
• Uses transportation management systems (TMS) and dispatch software to input, track, and update order statuses
• Resolves delivery delays, route changes, or service disruptions promptly
• Provides clear instructions to drivers regarding routes, schedules, and customer requirements
• Maintains accurate records of customer interactions, transport orders, and driver logs
• Assists in planning efficient routes based on traffic, weather, and delivery windows
• Ensures compliance with transportation regulations and company policies
• Coordinates with warehouse staff for loading schedules and inventory availability
• Updates customers proactively regarding delays, ETAs, or changes to their service
• Escalates complex customer issues to supervisors or relevant departments when necessary
• Works under time pressure, especially during peak hours or service disruptions
• Prioritizes service requests based on urgency, location, and resource availability
• Analyzes delivery trends and service metrics to identify recurring issues or areas for improvement
• Engages in shift handovers to ensure smooth transition and communication across teams
• Manages documentation such as bills of lading, PODs (proof of delivery), and service agreements
• Supports after-hours or emergency dispatch operations as needed
• Builds strong working relationships with internal departments like sales, operations, and fleet management
• Provides feedback from customers to improve service processes and customer satisfaction

Job Type: Full-time

Pay: ﷼3,000.00 - ﷼6,000.00 per month

Application Question(s):

• What's your salary expectation?

Experience:

• Dispatcher in Logistics : 1 year (Preferred)

Location:

• Jeddah (Preferred)