Dispatcher / Customer Service Representative

Company Overview
Petro-Chem Services (PCS) is committed to providing the best shore tankermen in the industry, playing a vital role in the safe and efficient transportation of America’s energy resources. Our success is built on a commitment to excellence—for both our customers and the employees who power our operations. We believe that well-supported, engaged employees are the foundation of superior service, safety, and reliability.

Summary
We are seeking a dependable and detail-oriented Dispatcher / Customer Service Representative to join our growing team. In this role, you will play a pivotal part in managing job assignments, coordinating field operations, and serving as the first point of contact for our valued customers. You will help ensure seamless communication between clients, dispatch, and field personnel while supporting 24/7 operations in a fast-paced logistics environment.

Responsibilities

• Respond promptly to customer inquiries via phone and email with professionalism and accuracy
• Manage real-time dispatching and logistics coordination of Tank Barge PICs and marine personnel
• Enter and maintain accurate data and job details in dispatch systems (TowWorks or equivalent)
• Analyze customer needs and provide timely solutions or escalate when appropriate
• Coordinate with terminals, vessel crews, and internal departments to ensure timely job execution
• Assist with transportation planning to optimize scheduling and resource utilization
• Monitor job progress during active shifts and adjust plans based on conditions or customer updates
• Support continuous improvement in service delivery and customer satisfaction

Requirements

• Proven experience in customer service, dispatching, or logistics coordination preferred
• Excellent verbal and written communication skills
• Strong problem-solving ability and attention to detail
• Comfortable working in a fast-paced, 24/7 operational environment
• Familiarity with transportation planning or marine operations is a plus
• Proficient in Microsoft Office; experience with dispatch software (TowWorks preferred)
• Strong computer navigation skills, including accurate data entry and ability to work across multiple systems simultaneously
• Comfortable using email, web-based platforms, and real-time communication tools
• Professional phone presence with strong active listening skills
• Ability to remain calm and courteous under pressure
• Strong time management, multitasking, and prioritization abilities
• Team-oriented mindset with a customer-first attitude
• Willing and able to work 12-hour rotating shifts, including overnights, weekends, and holidays

Why Join Petro-Chem Services?

• Competitive pay
• Full benefits package (medical, dental, vision)
• Paid time off and holidays
• Supportive, safety-focused team environment
• Growth opportunities within a respected industry leader

Apply Today
If you are passionate about delivering exceptional customer service and want to be part of a dedicated team at Petro-Chem Services, we encourage you to apply today.

Send Resume to app@petro-chemservices.com

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Preferred)
• Computer skills: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person