Dispatcher/Customer Service Representative

Overview

We're seeking an experienced Customer Service Representative/Administrative Assistant/Dispatcher who can reliably commute to our Sarasota, Florida office and work Monday through Friday from 8:00 AM to 4:30 PM. Your job duties will initially include answering a busy multi-line phone system, scheduling service calls, filing, and typing proposals. Once you've mastered those tasks, you'll be cross-trained to dispatch service calls and other duties.

Responsibilities

• Respond promptly to customer phone calls.
• Book service calls, ensuring that all names, phone numbers, addresses, and the nature of the customers’ plumbing issues are recorded correctly.
• Immediately write up calls according to instructions.
• Dispatch calls according to instructions.
• Prepare the board for the following day.
• Type proposals, pull permits, take credit card payments, and other similar tasks.
• Support the team with other administrative tasks as needed.

Qualifications

• Proven experience in a customer service role.
• Excellent phone etiquette and communication skills.
• Strong organizational skills with attention to detail.
• Ability to handle complaints professionally and provide effective solutions.
• Basic data entry skills are required.

If you're ready to make a change for the better by working for a company that really takes care of its employees, where you feel appreciated, and you can take pride in your career, we invite you to apply today!

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you currently live in Sarasota or Manatee County?

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Ability to Commute:

• Sarasota, FL 34234 (Required)

Work Location: In person