Dispatcher - Memphis Terminal

Job Title: Dispatcher

Department: Operations

Location: Memphis, TN - In Person

Reports To: Terminal Manager

Position Type: Full-time

Company Overview

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

• Only Memphis area candidates will be considered for the role***
  
  

Purpose of Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.

Primary Job Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload while ensuring customer requirements are met to achieve World Class service.
• Track and manage all Gulf Winds equipment to ensure proper utilization.
• Cross-train to cover workload distribution when the Terminal Manager is out.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Manage quarterly KPIs to support company goals.
  
  

Requirements: Knowledge, Skills, and Abilities

• Organizational skills.
• Must possess professional communication & writing skills.
• Must be a self-starter and willing to work with minimal supervision.
• Problem Resolution Skills
• Computer skills (Internet and Prism Software preferred)
• Must be computer literate with MS Word, Excel and Outlook
• Logistics and Intermodal experience preferred.
• Perform other related duties as assigned.
  
  

Minimum Qualifications

• High School Diploma or GED
• Must be dependable and able to work independently.
• Previous Transportation experience preferred.