Dispatcher / Office Clerk

About Us:
Donohue Commercial Service, has been a trusted provider of HVAC mechanical services to the commercial and industrial sectors since 1976. We specialize in preventative maintenance, offering customized service programs that minimize HVAC failures and reduce energy consumption. Our team is committed to delivering quality service with integrity, honesty, and fairness.

Position Overview:
We are seeking a reliable and organized Dispatcher/Office Clerk to join our team. This dual-role position involves coordinating service calls and providing general office support to ensure efficient operations.

Key Responsibilities:

Dispatcher Duties:

• Receive and prioritize service requests from clients.
• Schedule and dispatch technicians to service calls.
• Maintain accurate records of service activities and client interactions.
• Communicate effectively with clients and technicians to ensure timely service delivery.

Office Clerk Duties:

• Answer and direct phone calls in a professional manner.
• Assist with filing, data entry, and maintaining office supplies.
• Prepare and process service-related documentation.
• Support administrative staff with various tasks as needed.

Qualifications:

• High school diploma or equivalent; additional education or certifications in office administration is a plus.

• Previous experience in dispatching or office administration, preferably in a mechanical or service-oriented environment.

• Strong organizational and multitasking skills.

• Excellent communication skills, both verbal and written.

• Proficiency in Microsoft Office Suite and basic office equipment.

• Ability to work independently and as part of a team.

Preferred – Not Required Skills:

• Understanding of mechanical systems in order to make appropriate decisions in scheduling all types of work.
• Knowledge of ValueBuilder accounting and service software.

Donohue Commercial Service offers an excellent benefits package which includes Medical, Dental, Vision, Life Insurance, 401(k), PTO and more - after 60 days of employment.

How to Apply:
If you are a motivated individual with a passion for customer service and administrative support, we encourage you to apply. Please submit your resume to zach.willoughby@donohuecommercial.com

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