PURPOSE

Operate radio base station; NCIC/GCIC computer; CAD system; maintain records; answer phones; clerical work; shift work.

ESSENTIAL JOB FUNCTIONS

• Answers 911/Emergency and non-emergency calls for police, fire and emergency medical services (EMS) response and codes the same.
• Dispatch radio calls for Campus Assistance.
• Maintains radio and case number log book.
• Prepares and maintains some departmental correspondence; department statistics, weekly activities, lists, incidents reports.
• Accesses a variety of computer information systems and databases to retrieve, verify, and enter data.
• Testifies in court.
• Gives lifesaving and pre-arrival instructions to callers in emergency situations for which he or she has been trained.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Assumes additional responsibilities and performs special projects as needed or directed.
• Exhibits student centeredness in performance of all job duties.
• Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
• Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.

REQUIRED QUALIFICATIONS

Education, Training and/or Experience

• A High School Diploma (or equivalent) is required.
• Two years of successful police, public safety or private company dispatcher experience.

Knowledge, Skills, Abilities and Personal Characteristics

• Able to perform duties independently under general supervision.
• Able to prioritize and manage multiple calls, adhering to strict timelines.
• Strong interpersonal skills with a focus on conflict resolution.
• Above average written and verbal communication skills, able to communicate with all levels.
• Well-developed analytical and problem solving abilities.
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Able to write reports and business correspondence.
• Computer skills: Microsoft Office applications.
• Campus geography.
• Standard office equipment.
• Computer aided dispatch (CAD) systems.
• Recordkeeping principles.
• Applicable laws, rules, and regulations.
• Typing/Data Entry/Transcription.
• Evaluating the urgency of calls and taking appropriate action.
• Handling multiple tasks simultaneously.
• Ability to convey assertive but calm responses in emergency situations.
• Operating communications equipment.

Certifications, Licenses, Registrations

• Georgia P.O.S.T. Communications Officer Certification, or able to obtain within 6 months from date of hire.
• GCIC/NCIC Terminal Operator Certification.
• Current CPR Certification or must obtain recertification within 90 days from date of hire.

PREFERRED QUALIFICATIONS

• Five or more years of successful police or public safety dispatcher experience.
• Emergency Medical Dispatcher Certificate.
• Georgia P.O.S.T. Communications Officer Certification.

PHYSICAL DEMANDS

• Nature of work requires an ability to operate standard business and radio equipment.
• Requires ability to communicate and exchange information, collects, compiles, compares, and prepares work documents, set-up and maintain work files.
• Must be able to lift between 40 lbs individually and up to 60 lbs with assistance; retrieving and placing materials on high shelves and on floor-level shelves.
• Positions in this class typically require: reaching, extensive sitting, and grasping, talking, hearing, seeing and repetitive motions.

WORKING CONDITIONS

• This position may require: 24 hour on call assignment, overtime, or working weekends, holidays, or various hours (e.g. 10-hour, 12-hour) and rotating shifts.
• May be subjected to poor ventilation, workspace restrictions, intense noises, disruptive people, and excessive high levels of stress for extended periods due to the nature of emergency call center activity.