Dispatcher / Scheduler – Part‑Time

Dispatcher / Scheduler – Part‑Time (Nonprofit Transportation)

Handi‑Wheels Transportation | Fargo, ND

Handi‑Wheels Transportation is seeking a compassionate, organized Dispatcher / Scheduler to help connect elderly and disabled community members to critical medical care. This role is the heart of our operation — ensuring that people who cannot drive themselves still have access to healthcare, independence, and dignity.If you value meaningful work, clear structure, and making a daily difference in people’s lives, this position may be a great fit.

Schedule

• Monday-Friday
• Approximately 20-30 hours per week
• (Hours may be adjusted as needed)

What You’ll Do

• Answer phones and schedule medical transportation
• Coordinate daily routes and driver schedules
• Respond to same‑day changes calmly and professionally
• Communicate clearly and kindly with riders, drivers, and medical offices
• Use email and basic computer systems to track trips and notes
• Support elderly, disabled, low‑income individuals, and New Americans with patience and professionalism
• Document ride changes, issues, and resolutions

Skills(Required)

• Calm under pressure and able to problem‑solve in real time
• Clear, respectful communication with a wide range of people
• Strong organizational skills and attention to detail
• Comfort using phones, email, and basic computer systems
• Ability to manage scheduling or logistics tasks
• Dependable, punctual, and able to work independently

Nice‑to‑Haves (Preferred, Not Required)

• Dispatch, scheduling, or call‑center experience
• Transportation, nonprofit, or human services experience
• Experience working with elderly or disabled populations
• Familiarity with Microsoft Office (Outlook, Excel, Word)
• Knowledge of the Fargo community or local medical facilities

(Training is provided. We value good judgment and a willingness to learn over perfect experience.)

Benefits of Working at Handi‑Wheels

• Purpose‑driven work that makes a real impact every day
• Supportive, mission‑focused nonprofit environment
• Predictable, daytime schedule
• Local work — deeply connected to the Fargo community
• Opportunity to build relationships with riders and coworkers
• Flexible structure and understanding leadership

This position may also be combined with a part‑time driver role for applicants interested in additional hours.

Compensation: Dependent on experience (DOE)

How to Apply
Email your resume or work history and wage expectations to:
outreach@handi-wheels.orgPlease indicate whether you are applying for:

• Dispatcher / Scheduler only
• Driver only
• Combined Dispatcher / Driver position

Handi‑Wheels Transportation is an Equal Opportunity Employer.

Pay: $13.00 - $18.00 per hour

Work Location: In person