Dispatcher, Telecom

Description:

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking a Dispatcher to join our team. In this role you will be responsible for job assignments, technician tracking and job rescheduling functions using technical workforce management tools in the Cable TV services industry. You will also be responsible for relaying and recording information to field personnel via radio, telephone, messaging, or other forms of communication.

**We are seeking candidates who reside in the Dallas, TX area but this position can be worked remotely from your home office**

Why TAK?

• Full Time: Tuesday - Saturday from 10am - 7:30pm CST
• Paid Weekly
• Compensation: $18 - $22 per hour, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Dispatch service requests to available installation or service technicians; act as liaison between technician and customer service employees
• Assist in driving field productivity through efficient call handling and support
• Record information into computer to provide accurate customer service history in each customer account and record of service calls
• Adjust daily routes for Field Service Technicians that adhere to the following requirements: travel time, service level requirements, technician skill sets and productivity
• Make outbound calls to external customers to confirm or alter appointment status
• Distribute scheduled work orders to technicians according to system requirements
• Manage workload to efficiently meet MSO needs, including updating work zones and calendars
• Resolve or escalate dispatch challenges as required
• Respond to Customer Service requests by prioritizing and dispatching service requests to available installation or service technician, act as liaison between technician and customer
• Communicate with leadership and technicians in the field by phone or e-mail to monitor completion of scheduled jobs, to identify unfilled time slots, overbooking, inefficiencies, and late for unfinished jobs
• Assign or re-assign jobs to technicians as required
• Contact customer to verify scheduled appointment date and time and reschedule missed appointment
• Complete work orders, checks routes for failed jobs, missed time frames
• Provide customer assistance to resolve service problems and avoid unnecessary service calls
• Perform other duties as requested

Requirements:

• Good verbal, written and interpersonal communication skills required
• Professional demeanor
• Strong analytical problem-solving skills
• Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time
• Self-motivated with the ability to work independently and multitask is a must
• Flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business
• Ability to wear telephone headset
• Ability to work independently
• Ability to work seated for prolonged periods of time
• Ability to lift up to 15 pounds as needed
• Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com