Dispatcher/Call Center/Ops Officer

We are looking for a proactive and detail-oriented Dispatcher / Call Center / Operations Officer to join our healthcare and ambulance services team. This role combines frontline call handling, emergency dispatch, and operational support to ensure seamless delivery of critical medical services.

The ideal candidate will be responsible for coordinating ambulance and healthcare operations, managing patient calls, and supporting day-to-day administrative functions in line with company policies and UAE healthcare standards.

Key Responsibilities

• Handle incoming calls from patients, families, and clients with professionalism and empathy.
• Assess urgency of calls, triage requests, and dispatch ambulances or healthcare staff as required.
• Monitor and track ambulance movements, ensuring efficient response times.
• Communicate with drivers, paramedics, nurses, and doctors to coordinate field operations.
• Maintain accurate call logs, dispatch records, and operational reports.
• Assist in scheduling, rostering, and coordination of healthcare staff.
• Support operations management in day-to-day activities and ensure compliance with company policies.
• Uphold confidentiality and patient data protection at all times.
• Provide administrative support including documentation, reporting, and follow-up of cases.

Requirements

• Previous experience as a Dispatcher, Call Center Agent, or Operations Coordinator in healthcare, ambulance, or emergency services is highly desirable.
• Strong communication skills in English and Arabic (additional languages are an advantage).
• Ability to remain calm, professional, and decisive under pressure.
• Familiarity with emergency response procedures, healthcare operations, and dispatch systems.
• Proficiency in computer systems, MS Office, and call-handling software.
• Strong organizational and multitasking abilities.
• Willingness to work in shifts, including nights, weekends, and holidays.

Job Types: Full-time, Permanent

Expected Start Date: 01/09/2025