Dispatcher/Cashier, Front Services

Summary Statement:

The Dispatcher/Cashier, Front Services at Resorts World Las Vegas is responsible for providing exceptional service to arriving and departing guests. This role involves welcoming guests, assisting with their requests, and efficiently handling cash transactions. The Dispatcher/Cashier will utilize various systems and tools, including CVPS, Opera, MS Shift, HotSos, and Cisco, to perform their duties. Additionally, they will promote hotel services and features for guests. All tasks must be conducted in accordance with company policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

• Possess skills to expedite clerical processing, perform a service, evaluate information, and act based upon information obtained, to complete a task, assignment, or activity.
• Accurately process charges and payment settlements.
• Performs proper job functions by consistently following company rules and regulations as well as department policies and procedures.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Demonstrated experience in guest-focused roles within high-volume, luxury resort environments.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent verbal and written communication and interpersonal skills, with the ability to communicate effectively at all levels.
• Solid organization and multitasking abilities, with keen attention to detail.
• Professional and friendly demeanor, remaining calm under stress.
• Ability to work independently and as part of a team with a proactive attitude.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Knowledge of company and department policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to maintain accurate records and manage multiple tasks under busy conditions.
• Physical stamina and mental resilience to work under stressful conditions and meet deadlines.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred :

• Forbes or AAA knowledge.
• Working knowledge of Opera, HotSOS or other service optimization systems.
• Ability to understand and effectively utilize computer equipment and applications to include but not limited to: Microsoft Office, Excel, Property Management Systems such as OPERA, and Parking Management Systems such as CVPS.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of previous Front Services experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Driver’s License

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical ability to lift 75 lbs. of luggage or packages and push a bell cart weighing up to 500 lbs .
• Physical ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
• Requires prolonged running, standing and mobility.
• Work is performed outdoors in all weather conditions including various environmental factors, such as noise, dust, cigarette smoke and other environmental factors associated with an indoor environment.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Have an ability to interact appropriately and effectively with guests, management, other team members and outside contacts.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to CRT, noise, dust, and cigarette smoke.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well and inclement weather or adverse weather conditions.
• Work in a fast-paced, results-oriented and ever-changing environment.
• Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members and outside contacts.
• Applicants must be able to stand and work outdoors for their entire shift.
• Must be comfortable in areas of condensed stationery and moving traffic for extended periods of time.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.