Dispatcher/Customer Service

Job description

About the opportunity: We are looking for a individual who will be a customer service/ dispatch rep. This includes but not limited to answering phones, placing orders with customers, billing, etc.

About Us: We are a busy courier company who has been in business for over 20 years! Redline Courier is a Courier company based in Valencia, CA with a mission to deliver outstanding client service. We’re an award-winning company (with great benefits) and looking for others to join our team of A Players.

Pay Rate: Starting at $20.00 hourly

Benefits: Medical, Dental and Vision benefits.

Schedule: Monday-Friday with possibility of overtime and On Call

Monday, Tuesday and Friday 9:00am -6:00pm

Wednesday and Thursday 12:00pm-9:00pm

POSITION QUALIFICATIONS:

• 1 year previous Dispatching experience required
• Reliable and Punctual
• Excellent customer service skills and telephone etiquette
• Strong computer skills.
• Should be a team player.
• Demonstrates organizational skills, self-directed and independent in fulfilling role obligation.
• Able to multi-task
• Be able to work alone as well as with a team
• Must have a flexible schedule
• Be comfortable and thrive in a fast paced environment.
• Outgoing and pleasant personality

POSITION SUMMARY:

• Manage schedules of our delivery drivers.
• Handling inbound calls from high profile clients, scheduling appointments, and maintain paperwork, typing, managing customer files, etc.

RESPONSIBILITIES:

• Coordinate, manage and maintain all Drivers' schedules to fulfill customer's needs.
• Taking phone calls, communicating with drivers to ensure customer's needs are met.
• Maintaining the confidentiality of client and agency information at all times.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person