Dispatcher/Customer Service

Oliv Restaurant and Bakery is seeking a highly motivated and organized Food Dispatcher / Customer Service professional to manage the dispatching of delivery and catering orders, ensuring timely and accurate deliveries. The ideal candidate will have excellent communication skills, be customer-oriented, and work well under pressure to provide an exceptional experience for our customers.

Key Responsibilities:

Order Dispatching:

• Oversee the dispatch process of both delivery and catering orders.
• Qualitative and Quantitative Check of orders.
• Ensure all orders are dispatched on time and accurately.
• Coordinate with the delivery drivers to ensure smooth and efficient delivery routes.
• Monitor and track the status of deliveries and communicate with customers in case of any delays or issues.

Customer Service:

• Provide excellent customer service, addressing any concerns or inquiries from customers promptly and professionally.
• Handle phone, email, and online customer inquiries, and ensure timely resolution of issues.
• Confirm catering orders, deliveries, and any special customer requests with attention to detail.

Order Management:

• Collaborate with kitchen and bakery staff to ensure orders are fulfilled as requested.
• Verify order accuracy before dispatching, checking for any missing or incorrect items.
• Prepare order invoices and assist in managing order logs for tracking purposes.

Problem Solving & Communication:

• Act as a point of contact for customers regarding delivery-related issues or concerns.
• Provide timely updates to customers about their order status or delays.
• Resolve any issues in a courteous and efficient manner to maintain customer satisfaction.

Team Coordination:

• Work closely with kitchen, bakery, and delivery teams to ensure seamless coordination.
• Assist in scheduling delivery routes and drivers based on order volume and customer requirements.

Qualifications:

• High school diploma or equivalent; college degree is a plus.
• Previous experience in customer service, dispatching, or a related field is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and organizational skills.
• Basic proficiency in MS Office and order management software.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Must be flexible with working hours, including weekends and holidays as needed.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Must be able to communicate clearly and effectively with customers and team members.
• Ability to handle moderate stress during busy times.

Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED4,000.00 per month

Experience:

• UAE: 6 years (Preferred)
• customer service: 5 years (Required)
• Restaurant: 5 years (Required)
• Catering: 5 years (Required)

Location:

• Dubai (Required)

Work Location: In person