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Dispatcher/Customer Service Representative USA company

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Job Overview
We are seeking a dedicated and detail-oriented Dispatcher.

Must have Excellent communication and negotiation skills.

Knowing about Load board DAT truck stops etc. Load Booking .

This role is essential in providing exceptional support to our clients, ensuring their needs are met efficiently and effectively.

The ideal candidate will possess strong communication skills and a solid understanding of logistics and supply chain processes.

Duties

  • Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
  • Ensuring the on-time pick up and delivery of loads. related to logistics, shipping, receiving, and fleet management.
  • Knowledge about HOS or ELD.
  • Manage data entry tasks to maintain accurate records of customer interactions and transactions.
  • Coordinate with dispatching teams and drivers to ensure timely delivery of goods.
  • Monitor supply chain processes to identify areas for improvement in service delivery. Experience
  • Previous experience in customer service or a related field is preferred.
  • Familiarity with logistics terminology and processes such as freight handling and supply chain management is a plus.
  • Proficiency in data entry and the ability to analyze information for effective decision-making.
  • Strong communication skills, both verbal and written, with the ability to convey information clearly.
  • Experience using software tools related to logistics or customer service is advantageous.

Join our team as a Customer Service Representative where you can make a difference by ensuring our clients receive the highest level of service!

Job Type: Full-time

Benefits:

  • Work from home

Language:

  • English (Required)
  • Punjabi (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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