Dispatcher/Customer Service

We are a growing HVAC/R company that is committed to the growth of our team and customers. We are looking to hire an experienced and driven dispatcher/office assistant with exceptional communication skills and superb customer service. As a dispatcher/office assistant you will be a significant asset to our team and our customers.

Responsibilities:

• Receive incoming service requests/scheduling of work orders.
• Quarterly PM scheduling
• Part facilitation to team members
• Invoice processing
• Schedule, dispatch, and check-out technicians.
• Prioritize service calls based on urgency and strategic planning of technician locations.
• Communicate effectively with technicians, customers, and management team providing necessary information and updates.
• Monitor technician schedules and ensure timely arrival to service locations.
• Estimate drafting.
• Inventory upkeep
• Purchase Order processing and upkeep.
• KPI tracking
• Remote on call 1 cycle a month.

Qualifications:

• Experience in a dispatching role, preferably in the HVAC/R industry.
• Strong organizational and multitasking abilities.
• Excellent communication skills with the teams best interest.
• Familiarity with HVAC/R systems and terminology is a plus.
• Ability to work in a fast-paced environment and handle pressure effectively.
• Customer-focused mindset with a commitment to delivering exceptional service.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: On the road