Dispatcher/Customer Service Representative

Overview:

B&B Cool Air is seeking a full-time Dispatcher/Customer Service Representative for our Call Center. In this role, you will play a crucial part in coordinating the activities of HVAC technicians, assisting customers, and ensuring that the company’s services are delivered efficiently and effectively. The position requires an energetic individual with excellent customer service skills who works well in a team environment.

What We Offer:

• $16.00 to $20.00 per hour based on experience
• Year-round work
• Full benefits package including health, vision, and dental
• 401(k) plan
• Paid time off and holidays

What You'll Do:

• Coordinating and dispatching HVAC technicians to customer locations
• Taking customer calls and scheduling appointments for HVAC services
• Communicating with technicians to ensure they have the necessary information and resources to complete their tasks
• Maintaining an accurate record of service calls, appointments, and customer information
• Providing customers with information about services, pricing, and scheduling
• Ensuring efficient routing of technicians to maximize productivity and minimize travel time
• Addressing and resolving customer complaints and issues in a timely and professional manner
• Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands
• Assisting in the preparation of reports related to job status, daily activities, and dispatched calls

What You'll Bring:

• Minimum 2-4 years of phone experience working with incoming calls
• Service Titan experiences a PLUS
• Excellent computer skills
• Knowledge of Outlook and Microsoft Word
• Self-motivated, team player, strong multi-tasking experience
• Air Conditioning phone experience is a plus.
• Must pass employment drug screening

Working at B&B Cool Air:

Since 1970, B&B Coll Air has proudly maintained a legacy of excellence in heating, ventilation, air conditioning, and refrigeration services, consistently ensuring comfort for both residential and commercial clients. Over the years, we have evolved from a sole proprietorship into a thriving business, yet our core values have remained unchanged. We remain committed to the same standards of quality, reliability, and personalized service that our founder established decades ago.

B&B Cool Air maintains a drug-free workplace.

We trust that this information will assist you in making an informed decision as you consider your next employer.

B&B Cool Air provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• This position is contingent upon successfully passing a pre-employment drug screening. Are you willing to undergo a drug test as part of the hiring process?

Experience:

• Service Titan: 1 year (Required)

Ability to Commute:

• Fort Myers, FL 33905 (Required)

Work Location: In person