Dispatcher/Customer Service Representative

Job Overview:

Bayshore Plumbers is seeking a highly organized, energetic, and customer-focused Dispatcher/Customer Service Representative to act as the central hub of our operations. As the first point of contact for our clients and the lifeline to our field technicians, you will ensure seamless scheduling, exceptional customer service, and efficient daily operations.If you thrive in a fast-paced environment, possess superior communication skills, and take pride in turning service inquiries into satisfied, loyal customers, we want to hear from you.

Who We Are:Bayshore Plumbers is a family-owned, Disabled Veteran-Owned Business proudly serving the San Francisco Peninsula for over 20 years. We pride ourselves on integrity, professionalism, and being a top-tier employer in the region.

• High employee retention: We invest in our team and culture.
• Supportive environment: We work together to ensure success.
• Reputation for quality: Trusted by residential and commercial clients for excellence.

Duties & Responsibilities:

• Dispatching & Scheduling: Manage the daily schedule for plumbing technicians, optimizing routes to maximize efficiency and service coverage across the Peninsula.
• Customer Service Excellence: Answer incoming calls, emails, and online inquiries professionally, empathetically, and efficiently.
• Job Management: Create, track, and close out service jobs in our software system, ensuring accurate documentation.
• Technician Support: Act as the primary liaison between customers and field technicians, providing real-time updates and support.
• Sales Conversion: Proactively convert service inquiries into scheduled appointments through exceptional product knowledge and customer service.
• Conflict Resolution: Handle customer inquiries, concerns, or emergencies with empathy and prompt resolution.
• Office Administration: Maintain accurate client records and support office workflows.

Requirements:

• Experience: 3+ years of experience in dispatching, customer service, or office administration (Plumbing/HVAC/Service industry experience is a massive plus).
• Communication: Excellent verbal and written communication skills with professional phone etiquette.
• Technology: Proficient in CRM systems, dispatch software, and Microsoft Office/Google Workspace.
• Organization: Ability to prioritize, multitask, and stay calm under pressure in a fast-paced environment.
• Reliability: Strong work ethic and commitment to team success.

Benefits & Perks:

• Compensation: $25.00 – $28.00 per hour (based on experience).
• Stable, year-round, full-time employment.
• Paid training and ongoing professional development.
• Supportive, team-oriented, and professional company culture.
• Career growth opportunities within a growing, established company.

Pay is based on experience for the position.

Schedule:

• Full-time position (Monday – Friday)

Location:

• Redwood City, CA (94063)

Equal Employment Opportunity:
Bayshore Plumbers is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.

Join a team where your organizational skills make a difference! Apply today.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person