Dispatcher/Customer Service Representative

Dispatcher CoordinatorAppliance EMTAbout Appliance EMT

Founded in 2017, Appliance EMT has grown by more than 100% year after year through a commitment to exceptional customer service, supporting our technicians, and building a team that genuinely cares about helping others.

We are more than an appliance repair company. We are a team of positive, hardworking professionals dedicated to making a difference for our customers and one another every day. Our culture is built on integrity, accountability, growth, teamwork, and respect.

As we continue to expand, we are looking for energetic, positive-minded individuals who enjoy helping people, solving problems, and being part of a growing organization. If you bring a strong work ethic, a positive attitude, and a desire to grow professionally, we would love to meet you.

Founded by a technician. Focused on technicians. Driven by people.

Position Overview

Appliance EMT is seeking a highly organized, dependable, and customer-focused Dispatcher Coordinator to join our growing team.

This is a fast-paced role that requires handling a high volume of inbound and outbound calls, scheduling appointments, coordinating technician routes, resolving customer concerns, and ensuring an exceptional customer experience from start to finish.

The ideal candidate is a strong communicator who can remain calm under pressure, think critically, multitask effectively, and maintain a positive attitude throughout the day.

Responsibilities

• Answer and manage a high volume of inbound and outbound phone calls.
• Schedule, confirm, and coordinate appliance repair appointments.
• Dispatch technicians based on location, availability, workload, and skill set.
• Communicate appointment updates, delays, and service information to customers and technicians.
• Monitor technician schedules and routes to maximize efficiency and productivity.
• Resolve scheduling conflicts and customer concerns professionally and promptly.
• Maintain accurate records of customer interactions, service requests, and technician activity.
• Follow up with customers regarding appointments, service updates, and overall satisfaction.
• Work closely with management and field technicians to ensure smooth daily operations.

Qualifications

• Previous experience in dispatching, scheduling, customer service, administration, or a call center environment preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Strong critical-thinking and problem-solving skills.
• Comfortable using computers, scheduling software, Microsoft Office, and Google Workspace.
• Reliable, punctual, detail-oriented, and committed to providing exceptional customer service.

What We're Looking For

• Positive attitude and high energy.
• Strong work ethic and accountability.
• Excellent communication and relationship-building skills.
• Ability to think critically and solve problems independently.
• A team player who enjoys helping customers and supporting coworkers.
• Someone who takes ownership of challenges and follows through on solutions.
• A person who wants to grow with a rapidly expanding company and make a meaningful impact every day.

Why Join Appliance EMT?

• Opportunity for advancement within a rapidly growing company.
• Supportive and team-oriented work environment.
• Meaningful work helping customers solve real problems.
• Opportunity to build a long-term career with a company that continues to grow year after year.
• Work alongside people who value integrity, professionalism, teamwork, and customer service.

Benefits

• Paid Time Off (PTO)
• Unpaid Time Off (UTO)
• Vision Insurance
• Dental Insurance
• 401(k) with Company Match

Schedule

• Full-Time

If you are looking for more than just a job and want to be part of a company that values people, growth, teamwork, and making a difference, we encourage you to apply.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Experience:

• Dispatching: 1 year (Preferred)

Ability to Commute:

• Buford, GA 30518 (Required)

Work Location: In person