Dispatcher/Office Coordinator

Job Title: Dispatcher / Office Coordinator

Pay: $18 per hour

Job Type: Full-Time

Job Overview:

We are looking for a reliable and organized Dispatcher to join our team. The ideal candidate

must be bilingual (English and Spanish), patient, professional, and able to communicate

clearly with clients and our internal team. This role is responsible for handling incoming calls,

coordinating appointments for project managers, managing leads, and keeping accurate records

in our CRM system.

Key Responsibilities:

● Answer incoming phone calls and schedule appointments for clients with project

managers for estimates.

● Respond to client inquiries on lead platforms and follow up with potential clients.

● Open and review emails and lead platforms every morning.

● Assign incoming leads to the appropriate project manager.

● Enter and maintain accurate client and lead information in the CRM system.

● Create and update lead reports.

● Follow up with clients who have already received estimates.

● Contact vendors when needed.

● Collect detailed information from clients and clearly communicate the information to

project managers.

● Maintain daily communication with project managers regarding their leads.

● Work closely with the office manager to ensure smooth operations.

● Manage tasks, priorities, and deadlines effectively.

● Provide an end-of-day update on the status of all leads.

Requirements:

● Must speak English and Spanish.

● Strong communication and customer service skills.

● Patience and professionalism when speaking with clients.

● Good organizational and multitasking skills.

● Ability to manage tasks and meet deadlines.

● Basic computer skills and ability to work with CRM systems.

What We Offer:

● Pay starting at $18 per hour

● Supportive team environment

● Opportunity to grow within the company

Pay: $18.00 per hour

Work Location: In person