Dispatching cum Operations Manager

Role Overview

We are seeking a highly organized and proactive Dispatching cum Operations Manager to overseeing daily dispatch activities, coordinate logistics, manage operational workflows, and ensure smooth end-to-end order fulfilment. The ideal candidate should have strong leadership qualities, excellent coordination skills, and experience in managing dispatch & operations teams.

Key Responsibilities

1. Dispatch & Logistics Management

• Plan, schedule, and monitor daily dispatch operations.
• Ensure timely dispatch of orders with accurate documentation (invoices, packing lists, etc.).
• Coordinate with transporters, courier partners, and internal teams to ensure smooth deliveries.
• Track shipment status and resolve delivery-related issues proactively.

2. Operations Oversight

• Manage daily operational activities including order processing, packing, and warehouse coordination.
• Ensure proper planning of manpower for dispatch and operations.
• Implement SOPs for smooth workflow and improve operational efficiency.

3. Inventory & Warehouse Coordination

• Monitor and manage inventory levels, ensuring stock availability for dispatch.
• Coordinate with suppliers, production, and sales teams to meet delivery schedules and manage logistics processes.
• Ensure proper loading and unloading of products in adherence to safety guidelines.

4. Vendor & Client Communication

• Communicate with transport partners, suppliers, and clients regarding dispatch timelines and operational updates.
• Address escalations and provide quick resolutions.

5. Documentation & Reporting

• Maintain dispatch logs, transport records, and daily operational reports.
• Analyse dispatch timelines, operational delays, and provide improvement recommendations.
• Generate MIS reports for management review.

6. Team Management

• Lead, train, and supervise the dispatch and operations team.
• Motivate staff and manage their performance to meet operational goals.
• Ensure adherence to safety protocols and company policies.

Required Skills & Qualifications

• Bachelor’s degree in Operations, Supply Chain, Logistics, or related field.
• 1-2 years of experience in dispatch, logistics, or operations management.
• Strong understanding of dispatch planning, courier coordination, and warehouse operations.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work under pressure and manage time-sensitive tasks.
• Proficiency in MS Excel.

Why Join Us?

• Opportunity to handle end-to-end operations.
• Growth-oriented role with responsibility and autonomy.
• Supportive environment with structured processes.

Job Types: Full-time, Permanent

Work Location: In person