DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

Requisition No: 876170

Agency: Executive Office of the Governor

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

Pay Plan: CS Exempt (EOG)

Position Number: 31000202

Salary: $46,000

Posting Closing Date: 06/01/2026

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The Distributed Computer Systems Analyst reports to the Information Systems Director within the Executive Office of the Governor's Office of Information Systems.

Core Technical Skills:

• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Perform hardware upgrades and replacements.
• Manage user accounts and permissions.
• Manage software licensing and compliance.
• Maintain accurate inventory of hardware and software.
• Configure and support network printers.

Troubleshooting and Problem Resolution:

• Diagnose and resolve complex hardware, software, and network issues.
• Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals.
• Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems.
• Troubleshoot hardware failures and perform repairs.
• Troubleshoot software installation and configuration issues.

Support and Customer Service:

• Provide on-site and remote technical support to end-users.
• Respond to support requests via phone, email, and ticketing system.
• Receive and manage escalated tickets, ensuring timely resolution.
• Maintain a professional and courteous demeanor when interacting with end-users.
• Provide excellent customer service and ensure user satisfaction.
• Accurately document all support activities in the ticketing system.

Knowledge Management and Improvement:

• Identify and document recurring issues and contribute to the development of permanent solutions.
• Create and maintain knowledge base articles and documentation for common issues and resolutions.

Minimum Qualifications:

Statutory Compliance (s. 112.219, F.S.): We waive the requirement for a postsecondary degree for this position. Relevant work experience or technical certifications may be used to demonstrate the required knowledge, but are not strictly required for applicants who demonstrate the aptitude to be trained in the specific duties of the EOG.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Tallahassee