Distribution Operations Team Lead

**This role requires onsite attendance at our North Phoenix Corporate Office.

Job Summary

The Distribution Operations Team Lead provides assistance in supervision, administrative direction and production to the Distribution Operations team within TriWest Healthcare Alliance. This position plays a key role in supporting the Department of Veterans Affairs (VA/CCN), T5 and TriWest Operations by ensuring accurate reporting, processing, triage, and tracking of medical documentation, incoming and outgoing correspondence, special projects, as well as compliance with contracts, state and federal regulations.

Education & Experience

Key Responsibilities

• Train, support and assist with daily direction to the Distribution Operations team, promoting accuracy, efficiency, and accountability in meeting productivity standards.
• Assist in overseeing daily workflow operations, including processing, triaging, and data entry of incoming and outgoing medical documentation.
• Conduct administrative audits and prepare monthly, quarterly, and annual production reports for leadership.
• Assist leadership in managing vendor invoicing, cross-reference charges, and maintain tracking spreadsheets to ensure usage billing is accurate.
• Support annual goal-setting, performance evaluations, and professional development for team members.
• Participate directly in production tasks as well as special projects to ensure completion and meeting deadlines set by each department and project.
• Collaborate with cross-functional departments to streamline communication, workflow, and data management.
• Develop and update templates, forms, and process documentation to support standardization and compliance.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, OneNote, Excel, TriWest Intranet and Medical Management systems, and the Internet

Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Team-Building / Team Player: Communicates effectively in both English and Spanish across diverse stakeholders. Demonstrates empathy and professionalism in serving Veterans, providers, and families. Works effectively across teams and departments. Guides, motivates, provides feedback, and develops team members to achieve goals.

Technical Skills: Ensures accuracy, quality, and adherence to regulatory standards. Evaluates data to identify trends, gaps, and process improvement opportunities. Creates and refines workflows to enhance efficiency and consistency.

Working Conditions

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.