Distribution Services - Logistics Coordinator

Job Summary

The Distribution Service – Logistics Coordinator supports the daily operations of the team by analyzing inventory reports, coordinating returns, resolving invoice and receiving discrepancies, and providing exceptional customer service. This role plays a key part in ensuring accurate inventory management, effective vendor communication, and timely resolution of freight and receiving issues.

Responsibilities

Essential Functions

• Reviews incoming damage and shortages to identify packaging or handling issues, escalates concerns requiring corrective action, and monitors trends to develop and implement solutions.
• Works collaboratively with branches, vendors and freight carriers to resolve related issues, including the filing and management of freight claims.
• Reviewing inventory movement reports including batching, serial numbers, stock locations, and other inventory management reporting.
• Coordinates the return of the damaged or defective material to the carrier or vendor, as well as quarterly and annual stock returns.
• Investigates and resolves receiving discrepancies to identify and resolve variances between receiving and invoice quantities.
• Provides responsive customer service to logistics inquiries and requests coming through phone calls, e-mails, instant messages, and other forms of communication.
• Maintains strong, collaborative relationships with internal and external stakeholders.
• Delivers proactive and responsive support to branch staff related to logistics-related needs.

Non-essential Functions

• Supports special project roll out, support and maintenance which includes, but is not limited to, new SAP projects, assisting other departments as needed.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Associates business/trade degree or equivalent work experience required.
• Strong knowledge of electrical and/or communications products and vendors, industry experience and market knowledge and/or comparable education or experience preferred.
• Knowledge of material movements in SAP, reviewing PO history, and reviewing material history.
• Working knowledge of PC Windows and Microsoft Office (Word, Excel, and Power Point) internet, email, required; and SAP software preferred.

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Possess a good understanding of all warehouse processes, including receiving, put away, bin maintenance and shipping.
• Excellent interpersonal communication (reading, writing and speaking in English) and customer service skills.
• Ability to plan, organize and use independent judgment.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Frequently
• Standing (for sustained periods of time) - Occasionally
• Walking (moving about on foot to accomplish tasks) - Occasionally
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Not at all
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Occasionally
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Frequently
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.