District Court Clerk

Summary

Job Duties

• Utilize active listening and problem-solving skills, to assist a diverse customer base, while providing accurate information and resources to deliver the best possible experience for the court user.
• Accurate processing of cases and updating case records, demonstrating a high level of detail, while working in a variety of settings and scenarios.
• Ability to handle processing and system changes on a regular basis while utilizing adaptive learning skills.
• Demonstrate excellent customer service through in-person, telephonic, and written communication.
• Confers and communicates with management and team regarding time sensitive tasks while setting priorities.
• Accurately scheduling, maintaining, and distributing courtroom calendars to support operational efficiency.
• Collaborate effectively within a team environment while maintaining ability to work independently.
• Disseminate information and instruction in the courtroom setting as directed.
• Serve as the first point of contact for court users, answering questions and providing instruction within the constraints of legal boundaries.
• Maintaining the integrity of the court while recognizing the importance of your role as a court employee.
• Accurately collecting fees and updating financial records as needed.
• Daily interactions with Judges, attorneys and executive-level management.

Experience, Qualifications, Knowledge, Skills

• Experience demonstrating excellent interpersonal skills while working with internal and external customers verbally (in-person/telephonic) and in writing.
• Demonstrate resiliency and ability to preserve composure while accomplishing tasks in a high-pressure environment.
• Demonstrated experience providing customer service to internal and external customers.
• Ability to foster and sustain productive working relationships with diverse teams, customers, and vendors.
• Proficient in the use of Microsoft Office Suite (Outlook, Teams, Excel and Word).
• Clear and effective verbal and written communication skills demonstrate discretion, patience, and professionalism.
• Ability to maintain high degree of confidentiality with sensitive and personal information.
• Ability to work on multiple tasks requiring a high degree of accuracy in a high pressure/short deadline/precise schedule environment.
• Ability to deescalate in tension filled situations.
• High attention to detail and commitment to accuracy while experiencing shifting priorities within a fast-paced environment.
• Ability to utilize technical skills by comfortably working with multiple applications and demonstrating a general ability to trouble shoot common issues with those applications.
• Committed to continuous learning, open to change with a positive attitude, and be able to succeed in a fast-paced and culturally diverse environment.
• Experience working in a team environment, as well as an independent contributor.
• History of utilizing problem solving and critical thinking skills to overcome unexpected challenges.
• Fast learner and adaptable to changing tools, tasks, and environments
• Experience with data management, including data entry, organization, and accuracy checking

• Candidates with fluency in one or more of the following languages are encouraged to apply: Amharic, American Sign Language, Chinese, Farsi, Korean, Punjabi, Russian, Samoan, Somali, Spanish or Vietnamese.
• Associate degree from an accredited institution

Supplemental Information

• Special Requirements: US Citizenship is required. A contingent offer is based upon the results of criminal background investigation and fingerprinting.
• Selection process: Application materials will be screened for qualifications; the most competitive candidates will be invited for a phone screen, a skill assessment and one or more panel interviews. Any employment offer will be contingent upon the results of criminal background investigation and finger printing.
• Work Location: Various Courthouses that are located in Seattle, Shoreline, Redmond, Bellevue, Issaquah, Burien, MRJC(Kent), and Auburn.

• Work schedule: Regular, working a 40-hour workweek. Responsibilities occasionally may require additional working hours in order to meet deadlines. After hours, on-call support is required.
• Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and move and/or lift up to 10 pounds. The vision abilities required to perform this position include close vision.
• Working Conditions: Work is typically performed in an office environment with a moderate amount of noise (computers, printers, light traffic). This role routinely uses standard office equipment.
• Union Affiliation: This position is represented by Local 21 DC.

Marwan Alqaysi
Human Resource Analyst
malqaysi@kingcounty.gov

Please include “District Court Clerk” within the subject line.