District Manager (Starbucks)

Role Description:

Responsible for managing, coaching and develop Partners. Create and be part of the overall Starbucks Experience. The District Manager is required to manage the overall operation of the Stores within the assigned district. Develop store management talent, oversee the District’s store management workforce, making management staffing decisions. Ensure District wide customer satisfaction in product quality. Responsible for managing the District’s financial performance and the safety and security of Partners. Model and act in accordance with Starbucks guiding principles.

Key Performance Areas includes but are not limited to:

-Drive and deliver sales performance of assigned stores within the District. Manage sales objectives and operational costs, in line with agreed Business plan through communication with Store Managers.

-Implement processes which clearly communicate personal responsibility at all levels for achievement of weekly/monthly sales targets.

-Provide Partners with coaching, feedback and developmental opportunities to ensure that effective teams are built in each store and across the assigned District.

-Challenge and inspire partners to achieve business results though maintaining positive and effective relationships by setting individual PDP`s which motivate, and address needs and concerns.

-Demonstrate role modelling behavior that reinforces effective management principles and practices to create and maintain a successful team of Store Managers, resulting in an environment where Partners are valued and respected.

-Liaise with the Human Resources and Partner and Asset Protection teams to ensure staffing requirements are met and operational staffing issues and disciplinary matters are addressed appropriately.

-Play an essential role in succession planning of high potential Partners through supporting and participating in training and development activities, working cohesively with Learning and Development team.

-Ensure all appropriate systems, procedures and programs are communicated to Partners and Store Management and are complied with.

-Develop a strategic approach to operational plans for the Partners in store, managing the execution of these plans and measure the results.

-Create District implementation plans using effective quarterly calendarization.

-Monitor and manage district wide implementation of operational requirements, store appearance, equipment and the Starbucks Experience within Store.

-Solicit customer feedback to understand customer needs and the needs of the local community.

-Ensure that all reporting processes are adhered to and Financial, calendars, SWOT, PDP’s and succession planning reports are submitted on time.

-Ensure that cash handling and banking is carried out in compliance with company policy and procedures.

-Ensure Stores maximize use of space, anticipate and advise changes to layout based on sales or seasonal history.

-Determine and implement options to correct sales underperformance or to maximize sales opportunities.

-Utilize management information tools and analyze financial reports to identify and address trends and issues in district performance. This is achieved through monitoring daily, weekly, monthly and quarterly financial P&L accounts.

-Provide operational expertise to the Business across all other districts within the Middle East, sharing Best Practice through effective meeting structure.

-Access internal and external resources to support district business requirements, HR, L&D, Marketing, Partner and Asset Protection, Finance, Property and Store Development.

-Ensure that communication of the Business requirements is clear, concise and accurate in order to guarantee effective operations at the Store and District level.

Experience and Skills required for you to be successful in the role:

-5 years management experience within food service or hotel industry

-Experience of financial reports analysis

-Multi-site management

-Experience in a complex fast paced environment

-Manage operations within multiple stores independently

-Communicate effectively to all levels

-Build relationships

-Plan and prioritize workload

-Strong operational skills