Dive Operations Supervisor

Devision: Sports and Entertainment

Department: GALAXEA

Compnay: Sports and Entertainment Compnay

From Land to Sea – Active Experiences in Nature’s Purest Form

Red Sea Sports & Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG) , responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination . RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea , adventure activities via Akun , and leisure experiences delivered by WAMA .

RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic & Paralympic Committee , united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.

Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030 , supporting the Kingdom’s ambition to become a global leader in regenerative tourism.

Job Purpose

The Dive Operations Supervisor is a site-based role responsible for overseeing the day-to-day operational execution of all dive center activities within the assigned asset.

This role ensures the safe, efficient, and high-quality delivery of diving and marine-based experiences by coordinating dive logistics, managing schedules, and supporting operational teams. The Dive Operations Supervisor works closely with the Dive Center Manager and instructional team to maintain the highest standards of safety, service delivery, and operational readiness.

The position plays a key role in bridging operational planning and on-ground execution, ensuring a seamless guest experience within a luxury marine tourism environment.

Key Responsibilities

1. General Responsibilities

• Support the Dive Center Manager in the daily operational management of the dive center.
• Coordinate and oversee all dive operations, ensuring smooth execution of schedules and activities.
• Supervise operational staff, including instructors, dive masters, boat crew, and support teams.
• Ensure all operations are aligned with company policies, procedures, and service standards.
• Maintain a professional and organized operational environment across all dive center facilities.

2. Pre-Opening Support

• Assist in the planning, setup, and operational readiness of dive center infrastructure and systems.
• Support cross-functional teams during the delivery phase to ensure operational requirements are met.
• Contribute to the development of operational procedures, schedules, and workflows.

3. Operational Responsibilities (Post-Opening)

• Plan and manage daily dive schedules, including staff allocation, boat coordination, and equipment readiness.
• Ensure all dive activities are conducted safely, professionally, and in compliance with training agency standards.
• Oversee guest flow from check-in through to completion of activities, ensuring a seamless experience.
• Coordinate diver logistics, including briefings, site allocation, and timing of departures and returns.
• Monitor weather and sea conditions to ensure safe and efficient operations.
• Ensure accurate documentation of daily operations, including dive logs, manifests, and activity reports.
• Support guest engagement, resolving operational issues and ensuring high levels of satisfaction.
• Liaise with boat captains, technicians, and instructors to ensure alignment and readiness.

4. Health, Safety, Environment & Quality

• Ensure safety remains the top priority across all dive operations.
• Enforce compliance with safety protocols, emergency procedures, and risk assessments.
• Conduct regular safety checks and operational audits.
• Promote environmental responsibility and sustainable diving practices.
• Ensure all activities comply with local regulations and company standards.

5. Policies, Procedures & Reporting

• Adhere to all company policies, SOPs, and operational guidelines.
• Maintain accurate operational records, reports, and documentation.
• Provide regular updates to management on operational performance, risks, and guest feedback.

6. Continuous Improvement

• Identify opportunities to improve operational efficiency, guest experience, and safety standards.
• Support the implementation of best practices and process improvements.
• Contribute to team development through guidance and performance feedback.

Job Requirements

Qualifications & Experience

• Certified Divemaster or Scuba Instructor (e.g., PADI, SSI, or equivalent).
• Proven experience in dive center operations, including logistics coordination and team supervision.
• Strong understanding of dive operations, scheduling, and marine logistics.
• Experience working in a commercial dive or tourism environment.
• Knowledge of diving health and safety standards.
• Experience in hospitality or luxury tourism environments is an advantage.

Core Competencies

• Excellent communication skills in English; Arabic is an advantage.
• Strong organizational and coordination skills.
• High level of responsibility and commitment to safety.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership and teamwork abilities.
• Customer-focused mindset with the ability to handle high-end clientele.
• Problem-solving skills with the ability to make decisions under pressure.
• Professional presentation aligned with luxury hospitality standards.
• Proficiency in Microsoft Office and operational systems.

Desirable Skills

• Additional language proficiency (preferably Arabic).
• Experience with dive booking systems and operational software.
• Knowledge of marine conservation and sustainability practices.
• Experience in multi-site or large-scale operations.

Job Context

• Operates within a luxury dive center and marine tourism environment.
• Requires flexibility to work extended hours, weekends, and peak seasons.
• Combines operational coordination with guest-facing responsibilities.
• Plays a critical role in ensuring safe, efficient, and high-quality dive operations.