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DIVISION MANAGER (POLICE - PUBLIC INFORMATION OFFICE)

General Statement of Duties

This employee assists the appointing authority in managing public relations and provides support to the appointing authority in all areas of the Public Information Office. The incumbent directs the work assignments and projects of employees within the division and assigns, reviews, and participates in the work of staff responsible for assigned division. The incumbent ensures work quality, adherence to established policies and procedures, and the more technical and complex tasks relative to the assigned area of responsibility.

The Division Manager is responsible for developing and issuing official Department statements, creating content, and producing marketing materials for various public platforms. This role plays a critical part in shaping the Department’s public image and ensuring clear, accurate communication with the community.

Key Responsibilities

Media & Communications: Draft and distribute official statements, press releases, and other public communications.
Content Creation: Develop engaging content for social media, websites, and other public-facing platforms.
Event Coordination: Organize and manage public events, outreach programs, and community engagement initiatives.
Community Relations: Build and maintain positive relationships with external stakeholders, community organizations, and the public.
Crisis Management: Lead all aspects of crisis communication, including developing written plans and executing communication strategies during emergencies.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Knowledge of:

Appropriate city, state, and federal laws, regulations, and procedures.

Civil Service Rules and Human Resources Policies and Procedures.

Management principles regarding program evaluation, staffing requirements, tables of organization, and administrative analyses.

Principles of supervision, training, and performance evaluation.

Principles and procedures of research, data collection, and report preparation.

Modern and complex principles and practices of human resource management.

Pertinent federal, state, and local laws, codes, and regulations.

Structure of City government, City administration, and City services for the public.

Standard English grammar, usage and spelling; standard business correspondence formats.

Skill to:

Operate appropriate computer equipment; use properly all related hardware and software.

Operate assigned vehicle in the course of duty.

Establish performance targets and work priorities.

Ability to:

Implement and maintain positive employee relations.

Promote and maintain highest integrity throughout all personnel.

Analyze and manage effective EEO/AA programs.

Select, supervise, train, and evaluate subordinate staff.

Process information with a high degree of attention to detail.

Develop timelines for day-to-day activities that contain milestones and deadlines for critical activities and projects

Interpret and explain City policies and procedures.

Prepare clear and concise reports; present oral reports.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public.

Use a personal computer in performance of job duties.

Perform statistical analyses.

Plan complex work processes and procedures for self and others to follow.

Conduct meetings and hearings as appropriate.

Conduct interviews; conduct training programs; conduct negotiations as assigned.

Utilize a human resources information system

Utilize Microsoft Office Suite.

Required Education and Experience

A Bachelor's Degree in Business Administration, Public Administration, or area of operational expertise (i.e., Communications, Marketing, Public Relations, Journalism) is required. A Master's degree in the aforementioned or operational areas is strongly preferred. Five years of experience in business management at the supervisory level with a primary focus in strategic human resource management, project management, or change management is required. Relevant experience may be substituted for education and education may be substitute for relevant work experience.

OTHER REQUIREMENTS

Must have a valid Driver's License.

Must be an excellent communicator and team builder.

Must be able to work irregular hours, irregular workweek and\or weekends.

DESIRED QUALIFICATIONS

Proven experience in public relations, communications, or a related field.
Strong organizational skills with the ability to manage multiple projects and deadlines.
Excellent written and verbal communication abilities.
Experience in event planning and community outreach.
Ability to develop and implement crisis communication plans.

MILITARY EDUCATION & EXPERIENCE EVALUATION

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

PLEASE NOTE: YOUR APPLICATION WILL NOT BE CONSIDERED

IF YOUR RESUME AND TRANSCRIPT(S) ARE NOT ATTACHED.

Working and Physical Conditions

Environmental Conditions: Must be able to manage indoor and outdoor environments; exposure to office computer screens; exposure to extremes in weather conditions; work with machinery, around moving vehicles; work on slippery or uneven surfaces; exposure to dust, safely manage toxic chemicals and inclement weather conditions.

Physical Conditions: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day
Martin Luther King Day
President's Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner
Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")
Step-child
Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-time employees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.

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