Divisional In-charge - 14190

Job Purpose

To facilitate smart meter installation, O & M related activities that includes quality check and technical support for outsourced agencies

ORGANISATION CHART

Circle Incharge --> Supervisors

Accountabilities

KEY ACCOUNTABILITIES

Key Performance Indicators

• Facilitate outsourced agencies in their identified areas of operations
• Technical Support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
• Steer consumer interactions and enable quick resolutions of technical issues / grievances
• Go-Live of Smart Meters as per timeline
• Quality Checks
  
  
  

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Outsourced agencies, consumers

INTERNAL INTERACTIONS

Zonal Heads, Supervisors, Stores Team

FINANCIAL DIMENSIONS

Other Dimensions

EDUCATION QUALIFICATIONS

ITI / Diploma (Electrical)

Relevant Experience

7 to 10 years of total experience (Mandatory to have at least 2 years on ground technical experience in meter installation)

COMPETENCIES

• Consumer Engagement and Issue Resolution (Practitioner)
• Meter O and M and Troubleshooting (Practitioner)
• Stakeholder Liasoning (Practitioner)
• Vendor Partner Management (Practitioner)
• Quality Management (Practitioner)
• Execution & Results
• Teamwork & Interpersonal influence
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Personal Effectiveness
• Stakeholder Focus
• Networking
• Capability Building
• Strategic Orientation
• Social Awareness
• Entrepreneurship