Dock Manager (Flex)

Are you tired of a mundane job and ready for a dynamic leadership role in transportation? If so, consider stepping into our company's exciting shoes of a Dock Manager. As a manager at Newrest, a leader in In-Flight Catering, you won't just oversee dock operations - you'll lead a team of dedicated dock staff, ensure efficient loading and unloading of Gourmet meals, and inject your unique personality into the role. You'll need to coordinate logistics, optimize dock processes, and, most importantly, keep the energy levels high to motivate your team. On top of that, you'll have the chance to infuse our company's commitment to providing reliable and exceptional In-Flight services with your own personal flair. Join our team and become the driving force behind our continued success!

Shift: A flex shift will comprise of a mixture of AM (Example: 6:00 am - 2:30 pm) and PM shifts (Example: 2:45 pm - 11:15 pm)

Benefits offered

• Free lunch every day
• Paid Parking
• Paid medical, dental, and vision insurance for you and your family
• Health Savings Accounts
• Life insurance paid by the company
• Additional life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) with company match
• Employee Assistance Program
• Transportation assistance
• Paid Time Off
• Sick Leave Award
• Holiday pay
• Recognition and incentive programs

Career progression

At Newrest, we're not just offering a job-we're offering a career. We believe in promoting from within, and we're committed to helping you grow and succeed. As a Dock Manager, your career path could lead to roles such as Transportation Manager, Operations Manager, and Assistant General Manager. We're here to support you every step of the way, and we're excited to see where your career with us will take you.

Required Responsibilities

• Maintain a weekly schedule, manage coverage needs, and request additional team members as needs demand.
• Effectively delegate duties to Supervisors and Leads for coverage needs.
• Set team goals and action plans based on business needs, emergent issues, and strategic objectives.
• Act proactively throughout the shift to ensure that Dock performance standards are met regarding staging, security checks, loading, and KDT times.
• Track daily team performance; provide daily and weekly reporting on KDT performance, security updates, and team performance metrics.
• Ensure that flights with compressed or at-risk timelines are managed according to At-Risk Flight SOP.
• Build and lead a strong team that proactively manages the dock space while meeting cleanliness, hygiene, and safety standards.
• Conduct or ensure daily communication meetings with the team.
• Identify areas for improvement and develop action plans to increase performance.
• Coordinate with all related departments to meet all operational goals.
• Coach team members on performance to meet individual, team, and departmental goals.
• Conduct corrective action meetings based on team member performance.
• Ensure that team members are current and compliant with training, safety initiatives, and safety culture.
• Practice and promote the 4 Core Newrest Values: Simplicity, Humility, Efficiency, and Responsibility.
• Maintain a sense of positivity and professionalism in their communications and execution of duties.
• Effectively complete all other duties as directed by management.
• Regular and timely attendance is expected for the position.
• Other job duties may be assigned based on operational need

Education/Experience Requirements

• A bachelor’s degree in operations, logistics, business management, or a related field is strongly preferred.
• A minimum of 5-7 years experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry managing employees
• Strong leadership experience with experience in turnaround environments
• Strong communication skills with the ability to communicate with non-exempt at upper management levels
• Ability to effectively handle conflict and de-escalate emotionally charged situations
• Good understanding of OSHA, HR, and other employment laws
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strategic thinker with creative and excellent problem-solving and decision-making skills
• Resilient self-starter who can act independently and learn quickly within a rapidly evolving environment
• Aptitude in showing self-initiative and follow-through
• Detail-oriented and ability to see the big picture
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Outstanding attention to detail and observation ability
• Strong analytical skills for interpretation of data to effectively manage risk
• Ability to effectively collaborate with site operations, functional leaders, and external clients and vendors

Physical Environment

The physical demands described here represent those that an employee must meet to perform the essential responsibilities of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these responsibilities.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is frequently required to use hands to handle or feel. The employee also often lifts, pushes, and moves up to 50 pounds. The employee regularly works outdoors, and the environment's temperature may fluctuate drastically from very cold to hot temperatures. The noise level may range from moderate to very loud. The employee will also walk on high heights and uneven surfaces above ground near vehicles.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.