Document Processor

We are looking to add to our team in our Cheyenne, WY office. This is an exciting opportunity to join a new office and be part of a dynamic team. We are seeking self-motivated and self-starters who can also demonstrate patience and adaptability. This is a full-time, Monday-Friday role, working in the office alongside an awesome set of teammates.

In this fast-paced position, excellent organizational skills and attention to detail are essential. We believe in hiring good people and giving them the autonomy they need to succeed. We are looking for individuals who approach their work as if it were their own business. We trust our team members to make decisions, solve problems, and interact with our clients in a genuine and personable manner.

Join us if you've had success in retail or the restaurant industry. We know you've dealt with difficult times and we value the skills you've developed in that line of work!

Starting Wage: Up to $24.00/hr

This position is coded as "Office Only" which requires daily in office attendance.

Please note our location is in Cheyenne and how that would impact your commute.

Responsibilities:

• Prioritize, process, open, sort, scan, and track inbound mail and Service of Process. Process, ship, and track outbound mail.
• Retrieve and upload required or missing client account information or documentation into company software.
• Keep client files up to date by consistently recording client interactions and documentation.
• Manage and submit state filings within set timelines.
• Communicate in a clear and timely manner with clients and internal teams when problems arise or assistance is needed.
• Clearly and professionally answer inbound client inquiries over the phone and via email; helping educate clients on their corporate filing requirements, registered agent service, and a variety of other services.
• Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services.
• Hit position metrics for mail processing, filings, and client support with no/minimal errors.
• As part of a small office team, identify and drive process improvements and support teammates and office as needed with a variety of daily tasks from opening/closing the building to ordering supplies.

Requirements:

• Strong attention to detail, organized
• Self motivated and quick learner
• Strong customer service skills, clear and concise communicator
• Strong computer skills and comfortable conducting online research and troubleshooting issues
• Eager and interested in learning more about our business and solving client problems
• Collaborative & coachable
• Available to work in office daily, Monday - Friday

Job Type: Full-time

Pay: Up to $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• What about this role or company made you want to apply?

Work Location: In person