Documentation Specialist

Position Title: REL Documentation Specialist

• Open to candidates in these 3 Locations:
  • Pensacola, FL Pay Rate: $25.00/HR
  • Winchester, VA Pay Rate: $27.00/HR
  • Vienna, VA Pay Rate: $29.00/HR
• Shift (Time): 8:00am - 4:30pm EST
• Work Mode: Hybrid with the expectation to report onsite a minimum of 3 days per week (Ensuring to meet the NFCU Hybrid Guidelines)
• Contract Length: 6 months from start date

Overview: To support our client by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under general supervision with limited discretion. Develops alternate courses of action based on precedent

or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.

Responsibilities

•    Ensure project deliverables are documentation tasks met in accordance with customers' expectations, and timelines

•    Build and maintain relationships with team members, management, business units, key stakeholders and/or external contacts (vendors, etc.)

•    Conduct research and preparation of reference material, including writing, editing, formatting, and revising documentation to ensure clarity, accuracy, consistency, and usability for users of varying experience levels

•    Ensure effective management of projects from inception through implementation

•    Identify, communicate and resolve technical, tactical and operational project issues and risks

•    Maintain documentation library to ensure content is current, organized, and aligned with established style guidelines

•    Provide training to end users in the use of electronic manuals and reference material

•    Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

•    Administer and develop eNet content

•    Ensure clear, concise and effective communication of material

•    Interact with various sub-teams to determine user requirements and specifications

•    Organize policy and procedures according to set standards

•    Recommend strategy for communications

•    Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

•    Write online reference material, instructions and communications

•    Perform other duties as assigned

Qualifications

•    Ability to work independently and in a team environment

•    Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards

•    Experience in managing multiple priorities independently and/or in a team environment to achieve goals

•    Experience in researching, compiling, and documenting data, business processes, and Workflow 

•    Experience in working and participating in cross-functional, multi-dimensional teams and projects

•    Working knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

•    Desired - Working knowledge of Navy Federal products, services, programs, policies and procedures

•    Basic database and presentation software skills

•    Basic skill capturing and translating processes and requirements into easily understood terms

•    Basic skill exercise initiative and using good judgment to make sound decisions

•    Basic verbal and written communication skills

•    Effective organizational, planning and time management skills

•    Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

•    Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm — we are your trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making a meaningful impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to rewarding work with leading organizations nationwide. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and dedicated support to advocate for your career growth.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.