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Documents and Graduation Certificates Officer - ضابط مستندات وشهادات التخرج
JOB_REQUIREMENTS
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Salary
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Education
- Bachelor’s degree in Business Administration, Public Administration, Education, or a related field.
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Proficiency in Arabic and English (spoken and written).
- At least 1–2 years of experience in document management, academic records, or administrative roles within a university or educational institution.
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Experience handling official documents, certificates, and compliance with institutional and regulatory requirements is preferred.
- Assist in collecting, organizing, and securely storing student documents and graduation certificates.
- Maintain accurate and up-to-date records for easy access.
- Follow confidentiality and data security regulations.
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Archive records as required for long-term storage.
- Assist in processing graduation applications and verifying eligibility.
- Update graduation status in the student information system.
- Prepare and issue graduation certificates, ensuring accuracy.
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Resolve issues with certificates promptly.
- Ensure processes follow university and UAE regulations.
- Prepare documents for internal and external audits.
- Support accreditation requirements with compliance.
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Report regularly on document and certificate status.
- Respond to student and staff inquiries about documents and certificates.
- Provide guidance on graduation requirements.
- Assist with document requests promptly.
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Organize help sessions regarding document-related inquiries.
- Identify ways to improve document and certificate management.
- Update procedures and manuals.
- Plan and support staff projects for new processes.
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Use feedback to enhance service quality.
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Undertake additional responsibilities and special projects as assigned by management.
- Communication: Clearly explains document and graduation processes.
- Attention to Detail: Ensures accuracy in all documents and certificates.
- Problem-Solving: Quickly resolves issues with documents or certificates.
- Teamwork: Works well with colleagues and departments.
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Customer Service: Provides helpful assistance to students and staff at all times.
- Document Management: Uses software to manage and retrieve documents securely.
- Data Entry: Accurately enters and updates student graduation data.
- Report Writing: Prepares clear reports on document and certificate status.
- Policy Knowledge: Applies university and UAE regulations.
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Process Documentation: Maintains updated guides for procedures.
- Integrity: Acts honestly with confidential documents and certificates.
- Accountability: Takes responsibility for document accuracy and security.
- Resilience: Remains calm and effective under pressure or deadlines.
- Empathy: Responds to student concerns with care.
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Professionalism: Maintains a respectful and responsible attitude at all times.
- Regulatory Compliance: Ensures all processes meet legal and accreditation standards.
- Quality Assurance: Monitors and improves document and certificate management.
- Stakeholder Engagement: Builds strong relationships with partners and departments.
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