Donations Scheduler

• Answers all incoming telephone calls requesting or inquiring about The Salvation Army donation pick-up services; answers questions and takes orders for pick-up service in polite and professional manner.
• Completes and posts pick-up slips based on information obtained from callers.
• Types a master list prior to day pick-ups are scheduled; checks the master list at the end of each day to verify completion; totals number of pick-ups scheduled daily.
• Ensures that truck drivers have all paperwork needed for the day and that they are aware of any changes
• Answers all dispatch calls from drivers; responds to questions and provides instructions regarding needed pick-ups.

Key Responsibilities:

• Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets.
• Records and updates pickup information; ensures the accuracy and completeness of the same.
• Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.
• Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to operate a telephone and/or switchboard and two-way radio/cellular phone. Ability to read and follow a map and/or hand-written directions. Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Workers' Compensation
• PTO
• Life Insurance
• Employee Retirement

• Knowledge of geographic area serviced in order to schedule pick-ups efficiently
• Knowledge of general office practices and procedures.
• Ability to assist the public in a polite and professional manner.
• Ability to build and maintain professional and effective working relationships with truck drivers.