Donor Center Technician 1

Job Summary

This role is responsible for determining donor eligibility, plasma collection and product processing while maintaining compliance.

This is What You’ll Do

• Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Maintains high level of customer service and positive donor experience.
• Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
• Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product
• Maintains Donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs donor vitals evaluation per Standard Operations Procedure.
• Performs finger stick for Microhematocrit and Total Protein determination.
• Register applicant donors per Standard Operating Procedures.
• Set-up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
• Disconnects donor after plasmapheresis process is completed.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.
• Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures.
• Prepare product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
• Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable.
• Performs other job-related tasks, as assigned.

This is What it Takes

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Bilingual in Spanish preferred (location specific).
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).