Donor Experience Officer

The Indiana University Foundation (IUF) advances the mission of Indiana University by inspiring philanthropy that fuels student success, pioneering research, and transformational impact across Indiana and beyond.

At IUF, we connect donors to the causes they care about most—turning passion into purpose and generosity into lasting impact. Our team values collaboration, innovation, data informed strategy, and meaningful relationships, all within a culture that supports professional growth and mission‑driven work.

The Indiana University Foundation is seeking a Donor Experience Officer (DXO) to play a pivotal role in engaging, retaining, and growing IU’s donor community. This position serves as the entry point to the midlevel donor pipeline, cultivating and soliciting annual donors while identifying and qualifying future major gift prospects.

The DXO manages a broad portfolio of donors aligned to specific campuses, schools, and units (CSUs) across IU, using data, digital engagement, and personalized outreach to drive renewals, upgrades, and long-term donor loyalty. Working in close partnership with an Individual Giving Officer (IGO), the DXO helps transform consistent supporters into deeply engaged philanthropic partners.

This role is ideal for a relationship driven professional who enjoys measurable goals, meaningful conversations, and connecting people to mission‑aligned opportunities—primarily through digital and virtual channels.

Key Responsibilities:

• Manage and engage approximately 500–1,000 donors and prospects
• Conduct 30+ personalized donor touchpoints per working day through video, email, phone, and digital platforms
• Cultivate, solicit, and steward annual and leadership annual gifts aligned with IU priorities
• Use data and digital analytics to prioritize outreach, monitor giving trends, and time solicitations effectively
• Collaborate with IGO partners to identify, qualify, and refer donors with major gift potential
• Deliver compelling donor centered stories that inspire renewed and increased support
• Partner with CSU development colleagues, Prospect Management & Research, and Annual Giving to ensure coordinated engagement
• Accurately document donor interactions, solicitations, and outcomes in IUF databases
• Track and perform against clearly defined metrics, including touch points, meetings, solicitations, dollars raised, and upgrades.

Required Knowledge, Skills & Abilities:

• Excellent written, verbal, and interpersonal communication skills across multiple mediums
• Comfort engaging donors via video conferencing, phone, text, and digital platforms
• Strong technical aptitude, including CRM systems, Microsoft applications, email tools, and digital engagement platforms

Education & Experience:

• Bachelor’s degree required
• 2+ years of professional experience in fundraising, sales, marketing, communications, nonprofit work, or a call center environment preferred

The compensation Range is $50,000 – $53,000 annually, commensurate with experience. This is a Remote (must be in the state of IN) position that requires onsite Bloomington visits multiple times (approximately 4) per month along with evenings and weekends.

The IUF is committed to providing a safe, respectful, and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individual’s race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law.

Ready to help connect donor passion with the future of Indiana University? This posting will be open for a minimum of 10 days with the potential to extend. Apply today and join the Indiana University Foundation.