Door Attendant

As a Door Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as

• Offer consistently professional, friendly, warm and engaging service
• Ensure guests are greeted appropriately upon arrival in a warm manner
• Open car doors for arriving and departing guests and escort them to the lobby
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
• Forward all guest complaints or problems to the manager on duty
• Ensure that an effective handover is made between duty shifts
• Demonstrate a complete understanding of the hotel s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
• Establish, promote and maintain good public relation while meeting or exceeding guest expectations