Door Manager (Pool & Beach)

Key Responsibilities

• Demonstrates extensive knowledge of FIVE Hotels and recognises Regular Guests, delivering Sensational Personalised Service and Guest Relations.
• Provides accurate Waiting Times and effectively manages Seating Arrangements, optimising the FIVE-Star Guest Experience.
• Creates and maintains an Electrifying Vibe at FIVE for Guests, Meticulously accommodating Guests preferences and special requests.
• Greets Guests with Warmth and Professionalism, embodying the Essence of FIVE and setting the tone for a Next-Level Guest Experience.
• Enhances the Guest Experience through Attentive assistance, anticipating needs and Exceeding Expectations.
• Extends special courtesies to VIP Guests, ensuring their Comfort and Satisfaction throughout their experience at Playa Pacha.
• Upholds the Highest Standards of Insta-Worthy Grooming and Conduct.
• Continuously seeks opportunities to enhance Guests' perception of Playa Pacha.
• Takes Ownership of the Entrance to Playa Pacha, serving as the Guests' first Point of Contact.
• Efficiently executes Guest List and Ticket Verification procedures, maintaining a Balance between Exclusivity and Accessibility.
• Employs strategic Crowd Management Techniques to regulate Guest flow and prevent congestion while upholding FIVE s Exacting Standards.
• Maintains constant Vigilance over the Entrance Area, promptly addressing any potential Security Concerns or disruptive behaviour.
• Collaborates closely with the Security Team to implement proactive measures and Respond Effectively to incidents or emergencies.
• Leads by example, Embodying Professionalism, integrity, and teamwork in interactions with Door Staff and fellow FIVE Tribe Members.
• Provides ongoing Support and Guidance to the Team, fostering a Collaborative Environment where everyone feels Empowered to Excel.
• Conducts regular Training sessions and briefings to ensure FIVERs are well-informed and aligned with Operational Standards and Objectives.
• Acts as a liaison between Guests and other Departments, facilitating Seamless communication and Resolving queries or issues with Finesse.
• Serves as a Proud Ambassador of Playa Pacha, embodying its Spirit of Next-Level Entertainment, Creativity, and Sustainability in Every interaction.

The Team

FIVERs are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct Vibe at FIVE and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime then Look No Further and Unleash your Next-Level Potential.