Guest Relations Agent

Job Summary:

Guest Relations Agent provides professional and customer focused service to our guests, has great interpersonal skills and engaging personality. Guest Relations Agent greets and welcomes our guests, interacts with guests while they are waiting for their rooms, assists guests with any enquiries, oversees social media platforms.

Responsibilities:

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Respond to guests needs and anticipate their unstated ones.
• Expect and react promptly to guests requirements and inquires.
• Actively listen and resolve guests complaints.
• Oversee and coordinate all arrivals and departures of special guests (VIPs).
• Coordinate and manage communication between guests and staff .
• Promote all amenities, conveniences and programs offered.