DPS - DLD - Management Analyst - HQ Ops - 1688

This posting is open to internal DPS employees only.

This vacancy is for CORE and reporting to the assigned duty station will be required, according to business needs.

Weekend work may be required, on occasion.

This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION: Perform highly advanced (senior-level) professional administrative and policy analysis work. Work involves overseeing and analyzing data, coordinating and implementing organizational studies and evaluations; reviewing systems and procedures; coordinating work simplification studies; and reviewing operations and procedures manuals to assist management in operating more efficiently and effectively. Review and analyze data from multiple internal and external sources; communicate result and make recommendations to management; respond to management requests for information; and conduct independent data exploration. Work under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES:

• Analyze effectiveness of existing staffing models, re-create tools and processes to deliver a more efficient appointment model and continuously refine to enable regional operations to be most effective.
• Support Driver license operations by accurately forecasting, planning, and scheduling staffing for appointment volume.
• Oversee, plan, and direct organizational studies for scheduling and forecasting of operational roles.
• Develop new or modify existing administrative program policies, procedures, goals, and objectives.
• Develop solutions for driver license operations to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation to ensure optimal performance.
• Design, evaluate, recommend, and approves changes to forms and reports.
• Advise management on agency studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements to improve business metrics.
• Manage timely flow of business intelligence information to users.
• Synthesize business intelligence or trend data to support recommendations for action and executive decision-making.
• Interpret historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
• Review and evaluate new/improved business and management practices to apply to agency programs or operations; recommendations for improvement and corrective action to standardize or improve organizational systems.
• Create, review, and forecast comprehensive technical records and reports that present and interpret data, identifies alternatives, and makes and justifies recommendations to current operational conditions.
• Oversee the maintenance and update of business intelligence tools, databases, dashboards, systems, or methods.
• Oversee the maintenance and update of documentation of knowledge assets, e.g., models, business rules, technical specifications (data mapping, data flows, dashboard content, data dictionaries).
• Provide technical support for existing business intelligence tools and systems.
• Analyze technology trends to identify applications which may assist with conducting duties.
• Evaluate agency functions/activities being considered for conversion to contract operations; industry developments and make recommendations for possible agency application.
• May write and presents performance evaluations for assigned staff.
• May provide mentoring or training to assigned staff and to key organization stakeholders and process owners on process improvement business systems, business systems engineering, and industry best practices. May assign and/or supervise the work of others.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS:

Education – Graduation from an accredited four-year college or university with a Business Administration, or a related field, is preferred.

Experience – Minimum of four (4) years’ experience in methods analysis and planning, workforce management, or organizational development in a government or private customer service industry is required.

Substitution Note: Additional work experience of the type described, or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Leadership skills – Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management. Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Must exhibit integrity; provide clear direction to subordinates; promote teamwork and be able to motivate others to accomplish goals.

Technology – Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g., CAPPS, SharePoint) and be able to learn new software/systems.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS’ core values: Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Schedule and/or Remote/Telecommuting work and/or Travel – Availability for after-hours and weekend work may be required. This position may have the ability to telecommute based on the needs of the division/agency. Travel statewide up to 11 days per month.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment: Office;
• Ambulatory skills, e.g., stand, walk, sit;
• Hand-eye coordination and arm/hand/finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of twenty-five (25) pounds anticipated for this position;
• Driving requirements: Moderate - 2-3 times per week.
• Travel requirements: Moderate, up to 10 days per month.

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.