Driver

Pay: $23.25–$24.00 per hour

## Job Description

EPIQ Logistics is a proud Amazon Delivery Service Partner committed to safe, dependable, and high-quality delivery operations. We are looking for an experienced Amazon DSP Dispatcher who understands Amazon delivery systems, driver coordination, route support, and the daily needs of a busy DSP operation.

## Position Overview

The DSP Dispatcher plays an important role in helping each delivery day run smoothly. This position supports route launches, monitors driver activity, assists drivers throughout the day, and helps ensure Amazon performance expectations are consistently achieved.

The right candidate will be a proactive and reliable leader who can think quickly, solve problems as they happen, communicate clearly, and help maintain a strong and efficient delivery operation.

## Key Responsibilities

Manage daily dispatch operations and assist with successful route launches

Monitor driver progress throughout the day using Cortex

Provide live support to drivers, including rescues, route reassignments, troubleshooting, and operational guidance

Track and manage key performance metrics such as DCR, POD, EOC, safety, and on-time dispatch

Coordinate rescue plans and make route adjustments when needed

Communicate directly with Amazon OTR leadership regarding daily operations and performance updates

Ensure company policies and Amazon standards are followed at all times

Support driver coaching, accountability, and ongoing performance improvement

## Requirements

Previous Amazon DSP dispatch experience is required

Strong knowledge of Amazon Flex, Cortex, and delivery performance metrics

Excellent communication, leadership, and organizational skills

Ability to handle multiple tasks in a fast-paced delivery environment

Strong problem-solving skills and sound decision-making ability

Weekend availability and flexibility with scheduling

Comfortable using computers, tracking data, and monitoring operational performance

## Compensation & Benefits

Competitive hourly pay

Performance-based bonus opportunities

Paid time off

Health insurance, if applicable

Opportunities for growth within the company

Job Types: Full-time, Part-time

Work Location: In person