Driver and Vehicle Investigator (I2)

JOB
We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | EquityAt the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Programs and Services Division (PSD) is recruiting for two (2) fact-finding Investigators for their Driver and Vehicle Investigations team! Both positions will learn Vehicle and Driver investigations, but after training is completed one position will focus on Vehicle investigations.As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.Are you enthusiastic about researching and gathering evidence? If so, keep reading!

EXAMPLE OF DUTIES
As an Investigator, you will be an essential member of a dedicated team focused on enhancing public safety related to the issuance of Washington driver licenses, identification cards, federally compliant enhanced border crossing documents, and vehicle titles and registrations. Your responsibilities will include independently conducting, analyzing, and resolving complex investigations related to licensing fraud while ensuring that administrative actions are fair and appropriate. You will utilize your research expertise to perform comprehensive investigations into vehicle title fraud, which may involve efforts to recoup taxes and fees. Additionally, you will evaluate requests from law enforcement agencies for the disclosure of images and records, ensuring adherence to qualifying criteria. Furthermore, you will play a key role in identifying fraud mitigation strategies within existing systems and processes.Some of what you will do: Independently conduct complex investigations of licensing fraud cases.Write investigation reports to ensure thoroughness, accuracy, clarity, and adherence to established policies and procedures.Analyze evidence and review investigation reports submitted by peer investigators.Respond to law enforcement and other governmental agencies requests for information in accordance with DPPA 18 USC 2721, RCW 46.20.118, and RCW 43.17.425.Provide assistance to partners and customers regarding explanation or interpretation of agency programs, policies, procedures, Washington Administrative Code (WAC), Revised Code of Washington (RCW), and management decisions.

SUPPLEMENTAL INFORMATION
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: Select the Apply button at the top of this job announcement. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team.. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360-339-7344.The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.