Driver License Examiner Assistant (Philadelphia)

THE POSITION

NOTE: This posting will close on June 24, 2026 or after 25 applications are received, whichever occurs first.

Step into a role that helps keep Pennsylvania roads safe while supporting community members during important moments! The Driver License Examiner Assistant position with the Department of Transportation allows you to help Pennsylvanians navigate important driver licensing services. You will grow your customer service skills while assisting people during key moments in their lives. Join a team that values accuracy, courtesy, and public safety!

DESCRIPTION OF WORK

This role supports customers who visit a Driver License Center for licensing and identification services. The position requires clear communication, attention to detail, and strong knowledge of customer needs. As a Driver License Examiner Assistant, you will perform the following duties:

• Customer Support: Greet customers professionally and verify identification documents
• Test Administration: Administer knowledge tests and conduct vision screenings using a telebinocular instrument
• Data Entry: Enter customer information and test results accurately into online systems
• Information Guidance: Provide explanations about licensing requirements, REAL ID rules, and available services
• Document Processing: Prepare forms and restoration requirement letters as needed
• Policy Compliance: Follow all Driver and Vehicle Services guidelines, including Title VI requirements

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel to other Driver License Centers as needed
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year of experience obtaining, evaluating, and providing information to the public.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

• Eligibility rules apply.