DSHS ESA Support Enforcement Technician

Description

Bring your attention to detail, clear communication skills, and sense of purpose to a team that helps support children and builds stronger families across Washington State.

We are hiring for a Support Enforcement Technician, to join DSHS's Division of Child Support at our Spokane office. In this role every task, whether entering data, preparing legal documents, or speaking with a parent, has a direct and meaningful impact on people’s lives. This role is about accuracy and empathy in equal measure. You’ll help ensure that financial and medical support gets to where it’s needed most, while providing calm, professional service in situations that can be complex or emotional.

You’ll work closely with enforcement officers, legal staff, and community partners to keep cases moving forward and maintain the integrity of vital records. It’s detailed work, often fast-paced, but always rewarding.

Please note: This position is 100% in-office with no flexible/hybrid options.

• Enter, update, and maintain case data in the Support Enforcement Management System (SEMS), ensuring information is accurate and complete.
• Answer incoming calls, providing courteous, accurate, and timely information about child support services. Maintain confidentiality and professionalism when assisting customers, coworkers, and partner agencies.
• Receive, log, and process mail, and other incoming documents following internal control procedures and timelines.
• Prepare and route outgoing mail, including legal and certified mailings, ensuring all required attachments are included.
• Review referrals and applications to determine paternity or adoption status, complete accurate case setup, and route cases to the correct staff or jurisdiction.
• Conduct paternity and locate actions by phone, in person, and through credit bureau and database searches to verify client information.
• Compile, prepare, and submit legal packets for administrative hearings; prepare and send hearing notices, continuances, and certified mailings.
• Respond promptly and professionally to inquiries from clients, other DSHS professionals, county prosecutors, and other agencies, maintaining strict confidentiality.
• Receive, record, and process payments, documents, and mail; follow internal controls for deposits and ensure compliance with federal timelines.
• Operate imaging and indexing systems to electronically store and organize documents for efficient access and record-keeping.
• Participate as an active member of the Customer Service team by collaborating with coworkers, sharing workload coverage, and supporting shared goals.
• Coordinate with outside vendors to serve legal documents, resolve service issues, and provide timely updates to SEOs and CLOs.
• Perform other clerical duties as assigned to ensure the efficient flow of information and services of the division.

• Two years of college-level coursework*.
  OR
  
• Two years of customer service-related experience* in a program or service area involving research, investigation, auditing, reporting, administration, law enforcement, community relations, or a closely related field.

• Note: Equivalent education and/or experience may substitute year for year.

• Can meet the physical demands for this position: Frequently requires handling, lifting, and moving boxes of envelopes, full mail bins, and office recycle containers for mailing and shredding needs.
• Knowledge of Washington State’s Child Support Program: Understands federal and state regulations, agency policies, and collection practices to support accurate case management and decision-making.
• Research and investigation skills: Uses professional skip-tracing techniques to locate individuals, and extracts, compiles, and manages confidential information from secure databases.
• Mail and records management: Follows established processes for receiving, scanning, distributing, and securing documents and payments.
• Customer service: Provides courteous, empathetic, and professional service to the public, even in emotionally charged situations.
• Organization: Balances multiple priorities, adheres to deadlines, and maintains thorough documentation.
• Attention to detail: Ensures accuracy when entering and maintaining complex data and records.
• Confidentiality: Handles sensitive client information responsibly and in accordance with law and policy.
• Communication: Clearly and respectfully exchanges information with diverse individuals by phone, in person, and in writing.
• Technical proficiency: Navigates multiple computer databases, imaging systems, and office equipment efficiently.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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