DSHS FTAA DIT Journey-Level System Administrator

Description

Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is seeking a Journey IT Systems Administrator to deliver reliable, professional IT services that support the mission of transforming lives across Washington State.

This position is within the Division of Information Technology (DIT) and provides Systems Administration and Customer Support for field services in FTAA. It fulfills the needs of both FTAA and the Home and Community Living Administration (HCLA), and reports directly to the Regional IT Manager within DIT.

The duty station is the Moses Lake HCLA office, and this is an onsite role. The position also provides support for our Wenatchee and Omak offices. Applicants must live or relocate to within commuting of Moses Lake.

As a Journey IT Systems Administrator, you will provide technical services, tier-two application support, LAN management and security, mobile device management, cloud and print services support, and professional customer training. You will support a wide range of professionals—Case Managers, Social Workers, Nurses, Psychologists, Attorneys, Administrative and Customer Support Staff, and Executive Management—ensuring they can deliver critical services to Washington residents.

Some of what you’ll do

• Design, build, and maintain physical and virtual servers, LAN/WAN components, and backup/restore routines.
• Monitor and secure network infrastructure, including servers, switches, mobile devices, and conferencing equipment.
• Deploy and manage workstations and mobile devices using Microsoft Configuration Manager, Intune, and PowerShell automation.
• Support and troubleshoot hardware, software, applications, printing, SharePoint, Teams, and cloud services.
• Configure and administer Cisco switches, IP assignments, LAN documentation, and disaster recovery processes.
• Provide onsite and remote technical support, delivering timely solutions to diverse staff across multiple offices.
• Train and mentor staff and customers, building technical knowledge and confidence with new tools and systems.
• Advise leadership on IT infrastructure improvements, performance metrics, and hardware upgrade needs.

• Professionals with a bachelor’s degree including nine semester or 15 quarter hours of computer science courses AND four years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing or programming computer systems applications or databases.

Or

• An associate’s degree or completion of an accredited vocational training program in an information technology or related program AND six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting / problem resolution experience or analyzing, designing or programming computer systems applications or databases.

Or

• Eight years Information Technology experience. Consultative, administrative or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases will substitute for education on the basis of one year of experience for two years of education.

Note: Additional equivalent professional experience may substitute for the degree.

Preferred Knowledge, skills, and abilities:

• IT Service Management (ITSM) & ITIL – Strong understanding of ITIL practices and service management frameworks.
• Code Management & Deployment – Experience supporting code versioning, deployment pipelines, and release processes.
• Mainframe Expertise – Hands-on experience with DB2 and CICS.
• Tool Proficiency – Familiarity with industry tools including JIRA, ServiceNow, GitHub, Jenkins, ISPF/TSO, Job/Scan, Assist/GT, SCLM, and OPC.
• Dependability & Accountability – Demonstrated ability to take ownership of tasks, deliver quality results, and meet deadlines with minimal oversight.
• Judgment & Problem Solving – Skilled in analyzing complex issues, adapting to changing environments, and applying creative solutions.
• Communication – Ability to clearly explain technical issues and solutions to both technical teams and non-technical stakeholders.
• Quality Management – Knowledge of quality assurance principles, methodologies, and best practices.
• Project Management – Familiarity with project management concepts, tools, and practices.

To be considered for this opportunity please include the following:

• Current chronological resume
• Cover letter
• Three professional references with current contact information

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 06729.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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