Dual Case Manager(TCM & Waiver)

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview:

Residential Transitions, Inc. (RTI) is a growing social services organization dedicated to embracing, supporting, and honoring each person’s individuality within our programs. We serve the Minneapolis-Saint Paul area through various locations across the Twin Cities. As a Dual Case Manager (TCM & Waiver), you will be responsible for providing person-centered case management services to individuals diagnosed with serious and persistent mental illness, substance use disorders, and co-occurring medical conditions. These individuals are eligible to receive services through the Community Access for Disability Inclusion (CADI) or Brain Injury (BI) Waiver, as well as Targeted Case Management services. The Dual Case Manager will assess needs, identify goals, monitor progress, develop plans, and coordinate services for individuals on their caseload.

Role Responsibilities:

• Manage and maintain a caseload of individuals diagnosed with serious and persistent mental illness, substance use disorders, and co-occurring medical conditions across Dakota County.
• Assess needs, identify goals, and plan services to meet individuals’ needs and enhance their goals.
• Visit clients at least once a month and twice annually in accordance with TCM and waiver-specific rules.
• Coordinate client intake and discharges within set parameters and timelines.
• Collaborate with other professionals such as physicians, mental health providers, and other teams to develop and update plans for each client.
• Ensure financial authorizations and provider contracts are in place.
• Research and identify service options to meet clients’ needs, and make referrals to medical, social, financial, housing, and other related services.
• Communicate consistent information and ensure continuity of service for individuals.
• Document services in individual records so that information is readily available and record-keeping standards are met.
• Provide flexible, individualized support to help individuals lead self-directed lives.
• Access community and housing resources to match the individual’s needs and preferences.
• Facilitate communication among those involved to provide coordination and ensure service direction aligns with individuals’ goals.
• Provide crisis assessment and intervention to help individuals stay safe in their homes and communities.
• Promote an inclusive, diverse, culturally competent, and respectful workplace.

Required Qualifications and Experience:

• The Case Manager shall be qualified under Minnesota law as follows: ·
• Holds a Bachelor’s Degree in one of the behavioral sciences or related fields from an accredited college or university and has 2,000 hours (1 year) of experience in the delivery of service to persons with mental illness; OR
• Master's Degree in behavioral science or related field
• A valid Driver’s License, reliable vehicle, satisfactory driving record, and auto insurance.
• Must be ambulatory, able to negotiate stairways, and able to lift and carry items up to or exceeding 40 pounds.
• Certification in CPR and First Aid, or the ability to obtain certification upon hire.
• Knowledge of person-centered planning, harm reduction, and the needs of individuals with serious mental illness/chemical dependency (SPMI/CD).
• Must not be actively receiving services from Residential Transitions Inc. and must not have received services within the last two years.

Preferred Qualifications and Experience:

• Master’s degree in behavioral science or related field.
• Experience providing direct services to adults with serious and persistent mental illness.
• Experience with case management and commitment proceedings.

• Generous PTO: Accrue paid time off based on tenure: up to 120–208 hours annually depending on years of service
• On-Demand Pay: Access your earned pay anytime.
• Paid Holidays: 7 company-paid holidays + 1 floating holiday.
• Retirement: 401(k) with company matching contribution.
• Health Benefits: Medical, dental, and vision insurance.
• Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
• Career Advancement Opportunities: Grow within RTI.