Job Summary: Hampton/Home2 by Hilton Times Square is looking for a highly motivated and experienced DUAL DIRECTOR OF SALES to lead the revenue and business development of the hotel and manage the hotel's sales team The Director of Sales is responsible for supervising the overall sales efforts of the hotel, including developing new accounts, maintaining existing ones, and implementing sales strategies to maximize hotel revenue and guest satisfaction. This role manages the sales team and works with other departments to ensure the successful execution of sales and marketing plans.

Essential Functions and Duties:

• Work cohesively with the Sales Department to book group business by promptly responding to leads through various online networks, cold calling and visiting local businesses in the downtown metropolitan area.

• Manage workflow through the Sales Pro system, properly responding and filing data according to company and brand standards.

• Participate and represent the hotel in promotional events, trade shows, community and industry events when assigned.

• Conduct market research and analysis to identify trends, competitor strategies, and opportunities for growth.

• Perform the required job functions with a high attention of detail and efficiency.

• Assists with settings sales strategies to achieve overall property goals for both rate and occupancy.

• Develops sales goals and strategies and verifies alignment with the brand business strategy.

• Understand the hotel's operations, including room types, meeting capacities, services, features and benefits for assigned hotel/s in your territory.

• Review monthly STAR reports and create action plans as assigned.

• Communicate with Revenue Management and GM to ensure that pricing is appropriate and adjust selling strategies as needed.

• Work closely with other departments, such as Front desk, Bar managers, Finance, housekeeping to ensure seamless coordination and excellent guest experiences.

• Communicate with the general manager and executive team to provide updates on sales performance, strategies, and initiatives.

• Conducts all Sales Department Performance Appraisals on a timely manner.

• Organize, prioritize and follow-up with a sense of urgency.

• This person has the ability to exceed revenue goals by offering an exciting alternative to the current market. Must be innovative and gregarious and at home when interacting with people.

• Maintains regular attendance and is consistently on time.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Performs any other duties as requested by the General Manager.

• Supervise sales staff, including hiring, performance evaluations, and development.

• Qualify prospective leads and implement sales strategies to maximize hotel revenue.

• Lead rate and inventory management, working with franchise revenue management services.

• Build and maintain client relationships to generate group, transient, and convention business.

• Manage advertising efforts and ensure compliance with the hotel’s marketing plan.

• Attend high-profile hotel events and civic meetings to build rapport with local leaders and drive business.

• Schedule group rooms, conventions, and business activities, ensuring smooth execution.

• Coordinate with other departments to ensure seamless service for clients and guests.

• Ensure sales activities meet or exceed profit goals and maintain departmental budgets.

• Conduct weekly sales and staff meetings, preparing reports such as Sales Call Reports and Market Share Analysis.

• Performs any other duties as requested by the General Manager.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Bachelor’s degree from an accredited institution or equivalent industry experience.

• Minimum of 4 years of experience in hotel sales, preferably in a leadership role.

• Strong understanding of sales strategies, revenue management, and marketing initiatives.

• Proven ability to lead and manage a sales team, with experience in hiring, training, and performance evaluations.

• Excellent communication skills, both written and verbal, for client interaction and team collaboration.

• Proficiency in CRM systems and Microsoft Office for managing accounts, reports, and sales performance.

• Strong problem-solving and decision-making skills, with experience in budgeting and forecasting.

• Ability to build and maintain strong relationships with clients, local business leaders, and team members.

Work Environment:

• Primarily office-based with occasional travel to meet clients and attend events.

• Full-time, on-site and in-person position based at the property. Remote arrangements are not available at the moment.

• Frequent interaction with clients, team members, and hotel leadership, requiring flexibility in communication and scheduling.

• Must be available to work a flexible schedule, including evenings, weekends, and holidays, as required by business needs and client demands.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.