Dunkin Donuts Flex Shift

Job Summary
We are seeking a dedicated and experienced Shift Leader to oversee daily operations in our fast-paced restaurant environment. The ideal candidate will have a strong background in food service management and will be responsible for ensuring exceptional customer service, efficient food preparation, and effective team management. This role requires a hands-on approach to leadership, with a focus on maintaining high standards of food safety and quality.

Duties

• Supervise and coordinate daily activities of the restaurant staff to ensure smooth operations.
• Oversee food preparation and cooking processes, ensuring adherence to quality standards.
• Manage cash handling procedures and maintain accurate financial records.
• Train, develop, and mentor team members in various aspects of restaurant operations, including customer service and food handling.
• Conduct inventory control to manage stock levels effectively and minimize waste.
• Utilize POS systems (Aloha POS, Micros POS) for order processing and sales tracking.
• Ensure compliance with health and safety regulations, maintaining a clean and safe working environment.
• Assist in budgeting processes and contribute to financial planning for the restaurant.
• Handle customer inquiries and resolve complaints promptly to enhance guest satisfaction.
• Support management in hiring processes through interviewing potential candidates.

Skills

• Proven experience in quick service or fast food restaurants; fine dining experience is a plus.
• Strong knowledge of food safety regulations and best practices in food handling.
• Excellent leadership skills with the ability to manage and motivate a diverse team.
• Proficient in cash handling procedures and financial management within a restaurant setting.
• Experience with inventory control and kitchen management practices.
• Strong customer service orientation with effective communication skills.
• Background in culinary arts or related fields is preferred; barista or coffee experience is an advantage.
• Familiarity with training & development techniques for staff enhancement.
• Ability to multitask effectively in a high-pressure environment while maintaining attention to detail. Join our team as a Shift Leader where you can make an impact through your leadership skills while ensuring an exceptional dining experience for our guests.

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person