Dutch Speaker – Customer Service Representative

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term, rewarding career in customer support.

About the Role – What You Will Do

As a Dutch Speaker – Customer Service Representative (CSR 1) at TTEC, you’ll be the first point of contact for customers, providing professional assistance and ensuring a positive experience with every interaction. You’ll handle customer communications through calls, chats, or emails, helping them with inquiries and resolving issues efficiently.

Your main responsibilities include:

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  Handling incoming customer communications promptly and professionally.

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  Understanding customer needs and delivering accurate, helpful solutions.

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  Conducting research using internal tools to resolve product or account-related issues.

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  Documenting interactions and ensuring accurate follow-ups when necessary.

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  Working collaboratively with your team to maintain high-quality service standards.

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  Performing your duties in rotational shifts (24/7) with professionalism and consistency.

This position requires strong communication skills, patience, and the ability to deliver excellent customer experiences. You’ll receive full training and continuous support to help you succeed and grow in your role.

Requirements

• Language Skills: Dutch level C1 and English level B1.

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  Experience: Minimum 6 months in a call center (customer service or related field).

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  Education: Graduates and dropouts are both welcome to apply.

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  Excellent communication and problem-solving skills.

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  Ability to work flexible, rotational shifts.

Benefits

• Attractive Salary: 57,500 EGP Gross.

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  Transportation: Available after 9 PM (door-to-door service for females).

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  Social Insurance provided.

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  Work Location: Maadi, Cairo, Egypt (Postal Code: 11431).

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  Working Hours: 8 hours + 1-hour break.

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  Days Off: 2 days weekly.

Why Join TTEC?

At TTEC, you’ll join an international team that values collaboration, growth, and continuous learning. You’ll benefit from professional training, a supportive environment, and real career advancement opportunities in one of the world’s leading BPO companies.

If you’re fluent in Dutch, confident in English, and looking for a stable, high-paying career, apply today through QuickfirmX – Egypt’s #1 Platform for Call Center Jobs – and start your journey with TTEC!

Apply Now via QuickfirmX – The First Call Center Platform in Egypt.