Client Experience Executive – Showroom

Role Summary:

As a Client Experience Executive, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.

Key Responsibilities:

Sales & Consultation:

• Welcome and engage showroom visitors, understanding their needs and preferences.
• Provide detailed product information, demonstrations, and test drive coordination.
• Guide customers through the sales process, including financing and delivery options.

Customer Experience Journey:

• Ensure a smooth and memorable customer journey from entry to post-purchase.
• Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.
• Resolve customer concerns promptly and professionally, escalating when necessary.

Showroom Operations:

• Maintain showroom presentation standards and ensure all vehicles and materials are display-ready.
• Support inventory management and coordinate with logistics for vehicle availability.
• Assist in organizing showroom events and client engagement activities.

Collaboration & Reporting:

• Work closely with sales, service, and marketing teams to align on customer experience goals.
• Track customer interactions and feedback using CRM tools.
• Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 1–3 years of experience in automotive sales or customer-facing roles.
• Excellent spoken English
• Strong communication and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office Suite.

Key Competencies:

• Passion for customer service and relationship building.
• Sales-driven with a consultative approach.
• Detail-oriented and organized.
• Ability to work in a fast-paced, dynamic environment.