Customer Support Operations - EGYPT

About nsave

nsave is a fintech company headquartered in London. Founded by Amer Baroudi and Abdallah AbuHashem, our vision is to "Protect and grow the wealth of the financially excluded". We have built a global platform that provides trusted USD accounts, global payments, and investments for individuals from distressed economies, where inflation is high and banking systems are unstable. Our compliance-by-design approach and proprietary technology allow us to deliver these services securely and at scale.

To date, nsave has raised $22M from leading investors including Sequoia Capital, TQ Ventures, Y Combinator, and SV Angel.

Learn more at www.nsave.com.

Location: Egypt (Full-time, Night shift: 16:00–00:00 with rotational Sunday shift)

Engagement Type: Independent Contractor

About the Role

As our Customer Support Operator, you will be on the front lines of our user experience. Supporting customers with empathy and clarity, identifying friction points, and working cross-functionally to drive continuous improvement.

How You'll Make a Difference

• Serve as a primary point of contact for customer inquiries, delivering timely and empathetic support
• Investigate and resolve issues using internal tools, partners, and stakeholders
• Identify patterns in support requests and share insights to inform product and operations improvements
• Document and improve operational processes, knowledge resources, and SOPs
• Collaborate cross-functionally to test and refine new features and processes

What We're Looking For

• Experience in fintech with a solid understanding of payment infrastructure
• Experience using Intercom (or similar tools) to support users
• Strong written communication — you write with both warmth and precision
• You spot patterns, take ownership of improvements, and learn fast
Comfortable following processes and challenging them when needed

nsave Values

• Service — "Mission First": We put the mission, our customers, and our team above self.
• Urgency — "Stay focused. Move fast": We act with urgency and intention, concentrating on what matters most.
• Ownership — "Act as an Owner": We take responsibility for outcomes end-to-end.
• Standards — "Pursue Excellence": We hold ourselves to high personal standards and continuously improve.

Contractor Classification Notice:

This role is offered on a freelance / independent contractor basis. Contractors are responsible for their own taxes, insurance, and statutory obligations.

nsave is an equal opportunity organisation. We welcome applications from all backgrounds and do not discriminate on the basis of age, gender, ethnicity, religion, sexual orientation, disability, or any other protected characteristic.