Customer Support Operations

At nsave, we’re building a new kind of fintech focused on transforming the way underserved communities manage and grow their wealth. We’re looking for an outstanding Customer Support Operator to join our growing team and play a pivotal role in supporting our users and shaping the customer experience.

This is a full-time role based in Egypt
️ This is a night shift position. Hours are 16:00 - 00:00 with a rotational Sunday shift.

About the role:

Customer Support Operations at nsave means that you’ll be on the front lines of our user experience. You’ll support our customers with empathy and clarity, identify friction points in our product and processes, and work with cross-functional teams to drive continuous improvement. You will be responsible for:

Customer interaction & support:

• Serve as a primary point of contact for customer inquiries, delivering timely, accurate, and empathetic support
• Investigate and resolve issues, working with internal tools, partners, and stakeholders to unblock users
• User feedback/product improvement

• Identify patterns in support requests and proactively flag areas of friction or confusion
Share insights from customer feedback to inform product and operations improvements

Operational processes:

• Help document and improve operational processes and workflows
• Create and maintain internal knowledge resources and standard operating procedures
• Identify inefficiencies and propose changes to improve scalability and consistency
Collaborate cross-functionally to test and refine new features and processes

What We're Looking For:

• You have previous experience in fintech and have the fundamental understanding of fintech and the payment infrastructure.
• You’ve used Intercom (or similar tools) and can support users with clarity and empathy
• You spot patterns, share insights, and take ownership of continuous improvement
• You write well and communicate with both warmth and precision
• You think critically, learn fast, and don’t need to be told the same thing twice
You follow processes but aren’t afraid to challenge or improve them when needed

About nsave:

nsave is a fintech company with offices in London and Geneva, founded by Amer Baroudi and Abdallah AbuHashem. Our mission is to protect and grow the wealth of the financially excluded by offering safeguarded hard currency accounts and investment tools tailored to individuals in distressed economies. We use compliance-by-design principles and proprietary technology to provide secure, reliable services for people from regions where inflation is high and local banking systems are unstable.

To date, we’ve raised $22 million in funding from top investors such as Sequoia Capital, Y Combinator, and SV Angel—and we’re just getting started. Join us on our journey to build something exceptional.

Learn more at: www.nsave.com